Lead Quality Assurance Engineer

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Provides expert technical direction at a project level. The role will be responsible for planning, developing, and executing tests for complex systems and equipment. The individual will collaborate with various teams across IT to identify the impacts of test requirements and improve the overall quality of the final deliverables. As a technical expert, this person will possess strong communication skills and will be expected to partner with business and technical groups to anticipate the effects of testing and bring timely resolution to critical issues. Within their area of expertise, this person will provide specialized advice and direction. They will contribute towards the team’s continual process improvement and will also provide industry knowledge regarding test strategy development, test R&D activities, and technical support when applicable.
 

The Main Responsibilities

Lead a team of local, remote and global QA Engineers or work independently ‘hands on’ depending on the circumstances
•    Communicate, collaborate, and coordinate day to day testing activities in accordance with appropriate standards, methods and procedures and provide status on issues through testing metrics and dashboards in a timely fashion and manage escalations appropriately
•    Gather and analyze software quality and performance metrics throughout the software development life cycle using Splunk report/Jira Dashboards/PowerBI queries.
•    Track & analyze test results and work closely with the developers to isolate and reproduce defects
•    Use of defect tracking tools to log, manage, resolve and report on bugs/defects
•    Coordination of testing efforts between multiple (local, remote, and global) testing teams. Work with architects, development and UAT teams to manage the dependencies and risks pertaining to testing efforts
•    Work closely with Customer Service and Beta teams by assisting with customer escalations and reproduction of issues.
•    Drive product testability into product requirements
•    Mentor junior members of the team in best practice and testing methodology
•    Creation of Functional / End to End / Solution Test Plans, Test Cases, Test Reports utilized by local, remote, external, and global testing teams and map them against Epics, Capabilities, Features, User Stories in JIRA and validate Acceptance Criteria
•    Actively participate in PI Planning events and Scrum ceremonies
•    Work in SAFe platform with Growth Team or Value Streams and Agile Release Trains (VS/ART) organization model and act as ART level Test Lead
•    Design and implementation of test automation to independently test product components utilizing Automation tools 
•    Works effectively under high pressure situations within a dynamic team environment following QA standards and best practices to ensure the highest level of quality

What We Look For in a Candidate

•    Bachelor's Degree with 8+ years of QA experience or Master’s Degree with 6+ years of QA experience
•    Experience leading implementation of Test Driven Development (TDD) and Behavior Driven Development (BDD)
•    Experience in Test Automation tools like Robot, SOAP or REST based web services using SOA Test or SOAP UI, Selenium, UFT, Postman, etc.,
•    Experience with testing in SAFe Agile environment
•    Experience with JIRA and be able to produce JIRA dashboard and Power BI Queries
•    Experience implementing CI/CD/CT pipeline
•    Experience with GIT/Jenkins/Sonar Cube tools
•    Excellent technical acumen and ability to learn new software quickly with ‘Growth Mindset’
•    Deep interest and curiosity for learning and passion for QA preferred
•    Enthusiastic and fun individual with an attitude of team empowerment
•    Good communication skills and strong knowledge of traditional testing methodologies
 

Requisition #: 325096

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.