LEAD TECHNICAL PROCESS ARCHITECT

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Provide guidance and design direction for strategic programs & product development impacting Lumen Planning, Engineering and Construction. Support teams following Business Architecture principles & aspects.  Leverage Business Architecture model in developing an E2E blueprint of the enterprise that provides a common understanding of the organization and is used to align strategic objectives and tactical demands.  Position will partner with (PEC) Planning, Engineering, Construction, Provisioning, Operations, and product development to introduce new system, technology, products or process functionality while partnering with Deploy and Support organizations to align current support capabilities.  

Responsibilities include, but are not limited to future state process flows, business requirements, business architecture model canvas, and other supporting documentation.

The Main Responsibilities

• Ensuring that the implications of a new strategy are fully addressed and documented prior to launching the initiatives – following Business Architecture Model.
• Provide high level design of end to end processes and procedures for the development of new systems, technologies, products or process functionalities.
• Manage requirement definition for new product/process builds working jointly with many different business units. 
• Drive the concept, definition, development, implementation and operation components for automating processes and procedures.
• Facilitating extremely complex, diverse and/or technical solutions for Lumen strategic plans.
• Developing and maintaining close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
• Work closely across business units to implement necessary process changes that solve problems for all Lumen customers (internal and external).

What We Look For in a Candidate

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

• Verbal, written and interpersonal communication skills.  Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience. 

• Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.

• Manage requirement definition for new product/process builds working jointly with many different business units.

• Candidate must have working level knowledge of the Lumen network and associated technologies, systems, and processes.    Additionally, knowledge of the products and services offered by Lumen is encouraged.

• Familiarity with Lumen systems / tools:  Network Design System (NDS), Workflow Management Tool  (WFMT), Fireworks / BidMaster (FWBM); Dispatch tools (WFA, NIBS, SS9, Oracle), CORE, ARMOR

• Familiarity with Lumen inventory tools / processes:  Network Inventory Consolidation (NIC), OmniVue / ARM, TIRKS, Martens, LFACS, Switch, NCON

• Develop test use case scenarios

• Proven collaborative skills and using a team approach to accomplishing work.

• Ability to organize and prioritize multiple tasks and meet deadlines.

• Proven ability to work in a customer service oriented organization. 

• Experience using Computer Systems and Windows-based applications including word processing, spreadsheet, and work flow and database software.

• Excellent negotiating and persuasive skills.

• Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.

• Embraces change, inspires trust, and communicates in all directions and is a continuous learner.

• Ability to develop and deliver executive level presentations of design solutions and strategic roadmap.

Preferred:

• PEC, Provisioning, Field Operations, Process, Systems or Business Architecture analysis experience and background
• Trained in Lean Principles (Five S’s, Waste Reduction, Error/Mistake Proofing, PDCA, Root Cause Analysis, FMEA, KAIZEN, JIT, Lead Time Reduction)
• Experienced in implementing Continuous Improvement methodologies, e.g., Lean/Six Sigma
•  Education:  BS or BA, or 2 - 5 years Process Analyst /Business Architecture
•  Recent background in Telecommunications Industry
• Proven experience in developing Architecture standards, best practices, Guiding Principles, and Reference Architectures at an enterprise level
• Experienced in developing architectural patterns, documents, informational presentations and project management.
• Hands-on experience in managing and developing proof of concepts, and introduction of new technologies using standard architectural principles.

What to Expect Next

Requisition #: 324888

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.