Managed Services CPE Technician - Tulsa, OK

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Managed Services CPE Technician should have an intermediate understanding of IP Network functions such as MPLS, Internet, Ethernet, and Managed Services signal flow. Performs tasks associated with the maintenance, installation, reclamation, and change of company IP network services.   With a good understanding of telecommunications, the technician will be responsible for implementing, configuration and fulfillment; reclamation and materials management; troubleshooting, managing and correcting customer and network service issues.
 

The Main Responsibilities

• Analyzes and develops solutions for failures and outages and coordinates the repair efforts of networking equipment
• Inventory Control, Cycle Counts and Inventory Management
• Materials Management and Inventory Staging for Manual Configuration/Fulfillment
• Configuration via Stager and Fulfillment of MS CPE Stager Orders
• Maintains a commitment to safe practices and holds others equally accountable
• Maintains and supports IP infrastructure. Update all systems and databases with careful attention to detail
• Performs both internal and external escalations on all hardware and software failures and all data related outages
• Processes new activations disconnects and migrations of customer services
• Remains current on the latest data network technology through completion of required/recommended training and reading material
• Operate in multiple systems and databases as required
• Coordinate and perform low to mid-level complexity migrations
   

What We Look For in a Candidate

• 5 - 7 years related experience. Relevant job experience is described as:
• Job experience in similar industry; Job experience with similar essential duties
• Ability to work flexible hours as needed
• Ability to work in a team environment and communicate with customers in a professional manner
• Fundamental Knowledge of OSI model, working knowledge of IP
• Classless Inter-domain Routing (CIDR)
• Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco
• Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay and Juniper
• Layer 2 and 3 Hardware and Software plus Juno OS, DNS, Radius, UNIX
• Exposure to Network Design (LAN, WAN and ISP) and troubleshooting
• Fundamental knowledge of all Ethernet Topologies.

Preferred Qualifications:

• CCNA / CCNP preferred

Education Qualifications:

• Associate degree or equivalent education and relevant work experience.

Physical Requirements:

• Office – Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 30 lbs.
   

What to Expect Next

Requisition #: 324467

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.
 

Salary Range

Salary Min :

36450

Salary Max :

81000

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

36450

Salary Max :

81000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.