Margin Assurance Analyst

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

This is a great opportunity for someone who wants to develop their career with the experience of working with a Global technology company, based in our Poznan offices.

You will be part of a team of 19, split between Poland and the UK, working 40 hours per week.

The Analyst I in the Margin Assurance organization is responsible for performing detailed customer and vendor audits that identify revenue recovery and cost savings opportunities.  The Analyst will research services, analyze the business drivers and work with functional and business teams to resolve issues.  The Analyst will run audits, reports and complete complex data analysis.

This role will contribute to improving customer/vendor billing integrity and inventory accuracy, resulting in improved margin profiling.  Operational activities include performing detailed audits that enable revenue recovery and/or cost savings opportunities.  This will include reporting of operational data, monitoring business metrics, inventory cleansing, trend and root cause analysis, error resolution, managing dashboards and communicating results to stakeholders.  The Analyst will be called upon to problem solve and provide input to operations, business units, and IT.

The Analyst must be independently motivated and take full ownership of results, operating in a challenging environment with competing priorities.

The Main Responsibilities

• Audit and evaluate customer/vendor invoices, contracts, and orders to ensure accurate billing and adequate margin is obtained.
• Conduct variance reporting, root cause identification, and error resolution resulting in revenue recovery or cost savings.
• Work with multiple departments to ensure services are at the appropriate margins and installed and disconnected in agreed timeframes.
• Identify process improvements driving efficiencies throughout the business.

Support ad hoc requests, reports and projects and participate in operational reviews with stakeholders

What We Look For in a Candidate

Minimum Requirements

• Proficient English written and verbal communication skills.
• Strong ability to develop productive business relationships with internal & external team members.
• Intermediate data management and manipulation skills.
• Microsoft Office intermediate experience (Excel/Word/Outlook/PowerPoint).
• Ability to work effectively in groups with varying priorities and operational targets.
• Strong analytical and problem-solving skills with ability to work in a fast paced, constantly changing environment.
• Demonstrated ability to influence and collaborate across organizational boundaries.

Preferred Skills

• Experience with Microsoft SQL/Power BI.

Requisition #: 320193 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.