OPERATIONS TECHNICIAN I

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Lumen technologies has got an advanced fiber optic network to provide customers with various technology services all over the world. To provide our customer with world class IP, Transport, CDN and Security services we maintain and operate many gateway, ILA and subsea cable stations which are all connected via our own dedicated fiber optic cables. Additionally, we provide our customers with datacenter colocation services where we guarantee a 99.99% uptime per year of our space, power, and cooling services.

To make sure that all our Lumen locations and fiber network services are correctly maintained in EMEA we have a dedicated team of Field technicians who make sure that all these systems remain fully in service on a 24/7 basis during 365 days in the year. To strengthen our team in the Netherlands, we are looking for an ‘Operations Technician 1’ who will be based in our Amsterdam gateway office and from there will cover all our Lumen network locations in the Netherlands region.

When starting in the role of ‘Operations Technician 1’ you will be responsible for the day-to-day activities at the main Lumen gateway location in Amsterdam which will vary from patch works, supporting our datacenter colo customers, to complete the more complex installation works for small projects such as card adds, DWDM chassis installs, fiber optic cable testing and network grooms.

This role requires on call and out of hours responsibilities during the night and weekends which dependant on the criticality can either be done via the phone or require physical attendance on site.

The Main Responsibilities

• Perform hardware installations of network related equipment. Install and test cabling required for the activation of our customer services. Perform minor electrical installation works as per the NL electrical appointment
• Administratively process work orders in our inventory databases
• Interface with customers and vendors for gateway related activities
• Technicians will be required to undertake administrative duties, including access control and inventory management on a regular basis to ensure the continued successful operation of the network facility
• Perform routine checks on the preventative maintenance on the gateway related facility systems M&E Equipment / Fiber optic cables
• Provide regular progress updates to workflow management systems. Complete/Update/verify design and Network Inventory Systems. Carry out site surveys and audits. Provide customers and contractors with supervision and/ or escort
• Perform on call duties and overtime if required

What We Look For in a Candidate

Education Level: Associate Degree or an equivalent lower education such as secondary vocational education (MBO 3/ MBO 4 degree) with at least 2 years proven work experience in this role. 

Field of Study: Engineering, Electronics and/or IT

Other Job Requirements

• Tier III shift support is on call 24x7x365 *
• Experience with managing small and medium scope projects from beginning to end and ensuring end goals/dates/timelines are met*
• Ability to thrive under and accept changing priorities and deadlines
• Ability to effectively, professionally and pro-actively communicate with customers, front line employees, management and in rare cases, upper level management
• Ability to pro-actively manage issues and drive resolutions with only receiving minimal direction from management
• Has been certified or willing to following the necessary courses such as: VCA Basis or VCA VOL, Evacuation/fire warden (BHV), First aid (EHBO)
• Valid driving license required.
• Language skills: Preferably fluent in English

• All field activities are performed in line with pre-defined objectives, often quantified in metric terms, it is essential in this role that the employee understands and performs against the departmental and company targets.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 324004 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.