ORDER ENTRY REP I

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The principle objective of the EMEA Order Entry team is the timely and accurate order placement of all customer-driven orders, sold within the EMEA region, following customer signature. The team will work closely with the EMEA Sales and Customer Success teams to receive, validate and process orders from a variety of inputs and are the gatekeeper for ensuring all customer requirements are accurately entered into ordering and delivery systems to ensure workable orders are released quickly into the delivery workflows following customer signature. 

This role and the Order Entry Team are critical to the success of Lumen and our Customers service delivery experience, therefore the role holder must be customer focused, independently motivated. take full ownership of results, with the ability to operate in a fast-paced environment with competing priorities.

The Main Responsibilities

• Timely and accurate validation and keying of orders into ordering and delivery systems in line with entrance criteria/ minimum data sets and customer/ product/ process and billing requirements 
• Drive issue resolution to minimize delays that may occur surrounding the collation and release of orders into the ordering/ delivery systems 
• Responsible for the recording of any orders that fail to meet the minimum data set / Entrance criteria for order placement.
• Keep internal stakeholders and key partners up to date with ongoing orders and issues
• Interacts and builds relationships with various internal clients to resolve discrepancies
• Working to agreed SLA’s and KPI’s
• Other duties as assigned

What We Look For in a Candidate

• Attention to detail
• Language skills; English (essential) with excellent verbal and written communication skills 
• Demonstrates analytical and systematic approach to problem solving
• Excellent customer service skills, both internally and with end customers.
• Able to rapidly absorb new techniques and processes and apply them effectively
• Can exercise independent judgment
• Adaptable, dynamic, proactive, self-motivated team player
• Demonstrated ability to develop productive and collaborative cross-functional relationships

Requisition #: 310442 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.