Planning Engineer II

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Planner II – Access Assurance is responsible for NetEx cost management, proactive margin improvement, handling jeopardy/capacity case resolutions, fielding ad hoc inquiries, and performing analysis and executing changes in support of the Access Assurance Program within the Access Management Organization.

The Main Responsibilities

Primary Responsibilities
•    Self-source opportunities in a shared work queue to solve access jeopardy issues for in-flight customer installation orders leveraging superior problem-solving and decision-making skills
•    Act with a sense of urgency, balancing the customer experience and Lumen’s financial needs, while adhering to team SLA and process standards
•    Implemented identified solutions into the orders to support service delivery process
•    Directly support the team’s NetEx Cost Avoidance Target through an individualized target 
•    Negotiation and communication with off-net access vendors and internal stakeholders (Sales/CCM/Customer Support/Service Delivery organizations) 
•    Root cause analysis to drive efficiencies across supported functions
•    Analyze data and impacts to processes in response to inquiries / business problems 
•    Identifying new areas of improvement within the business
•    Evaluate off-net orders for potential on-net builds leveraging financial modeling
•    Other projects/duties as assigned
 

What We Look For in a Candidate

Basic Requirements:
•    Minimum 3 years related experience
•    Working knowledge of Provisioning and Order Entry processes/workflows
•    Strong accountability, ownership, and decision-making skills
•    Previous experience working with directly with sales/AD’s/CCM’s/provisioners
•    Proven ability to solve complex analytical challenges, independently analyze information, and make complex decisions based on data-driven analysis
•    Ability to set priorities, be detail-oriented, and meet deadlines with minimal direct supervision
•    Very strong verbal and written communication skills
•    Proficient with MS Outlook, Excel, Word, and PowerPoint
•    Required Lumen system knowledge: Flight Deck, IFO, Scenario Manager, Swift, Pipeline, CAT, Netbuild, GLM, AMS, and ROC
Preferred Qualifications:
•    Expert level knowledge of local access technologies
•    Expert knowledge of:
o    Affiliate and third-party local access, including NetEx costs and third-party vendor contracts
o    COG process
o    Sales, OE and/or service delivery processes/workflows
•    Expert level knowledge of MS Excel, including the use of advanced data evaluation techniques 
•    Preferred systems knowledge: COMET, Access Assurance Tool, PRO, ASRI, iSE, CPO, SAO, VFO, BPM Portal and OMC
•    Superior collaboration skills, demonstrated ability to develop strong interdepartmental relationships 
 

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 318216

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.
 

Salary Range

Salary Min :

57600

Salary Max :

128400

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

57600

Salary Max :

128400

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.