Provisioning Technician III

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

This is a great opportunity for someone who wants to develop their career with the experience of working in a blue-chip US multinational technology company, based in our Basingstoke offices.

You will be part of a team of twelve engineers, the core hours of work are Monday to Friday 08:30-17:30, working 40 hours per week.

The Provisioner for EMEA Activations is responsible for the complete activation including remote working with the field engineers to test and turn-up complex managed and unmanaged IP solutions including SD-WAN across the EMEA region followed by a customer focused migration over to the new Lumen services.

Working as a member of the EMEA Service Activation team, the Service Activation Provisioner will be responsible for the test and deployment of Layer 2 and 3 customer Internet access solutions in existing and new markets / European and transatlantic customer transport orders across the Global Network. At all times ensuring the implementation meets customer expectations and business revenue requirements.

The Main Responsibilities

• Manage implementation of customer orders to both meet customer expectations and deliver order revenue in line with business commitments. Ensuring SLA’s are adhered to and customer expectations are fulfilled.
• Ensure the veracity of customer service designs by completing Lumen standard testing/customer specific testing over both Lumen Link network elements and third party leased components.
• Ensure Customer Satisfaction is promoted and maintained by achieving delivery targets.
• Identify and help drive continual service improvement initiatives and implement relevant service improvement plans to ensure a long-term resolution of any identified issues.

What We Look For in a Candidate

• Experience of configuration and troubleshooting of customer services on a large IP network, for an Internet Service Provider or Telecommunications Operator preferably and including the following:
• Extensive knowledge and experience of TCP/IP and OSI– IP Services Protocol Suite;
• BGP design and configuration skills, over a SONET/SDH transport layer / Ethernet.
• Hands-on configuration experience of a wide range of Cisco, Juniper and Alcatel-Lucent hardware, and associated operating systems;
• IPVPN/ MPLS configuration skills.
• Working knowledge of VPLS technology.
• Prior SD-WAN knowledge and experience would be advantageous.
• Experience of: IPv6, OSPF, EIGRP, NAT, HSRP, VLANs, layer 2 switching.
• Sound communication skills and the ability to communicate technical solutions to a variety of audiences.
• Proven experience in Network Telecommunications or related service industry.
• Ability to deliver results even when faced with challenges; strives to exceed expectations, supports and encourages the development of others; strives to make Lumen a great place to work; passionate about motivating others and encouraging personal belief in abilities.
• Able to build effective relationships with others (internally and externally) so that he/she is enabled to deliver strong results; builds a broad base of support among key decision makers and influencers; incorporates team feedback into decision making yet does not require consensus; speaks with intention, fosters open communication, listens to others, and is able to effectively communicate verbally and through written communication to technical and non-technical audiences.

Preferred Requirements

• CCNA; CCNP or CCNP Service Provider preferred, or equivalent experience.
• Self-motivated and creative thinker.

What to Expect Next

Requisition #: 316503 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.