SALES SUPPORT ASSOCIATE I-EMEA

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Sales Support Associate (SSA) is a support extension of the Sales and Customer Success team to drive greater efficiency and productivity for the sales organization. The Sales Support Associate will be responsible for maintaining understanding of Lumen's internal sales systems and processes while acting as the subject matter expert for all internal questions and escalations around these processes.

The Main Responsibilities

• Supporting predominantly pre-sales activities around project quoting, order support & accuracy, and ensuring proper sales recognition after order submission. The focus of the role is to limit the administrative burden on sellers while enabling sales to focus on customer facing/revenue generating activities

• Serve as subject matter expert for quote creation and order submission for sales representatives. Providing guidance to sales team and end-to-end accountability on the Quote to Order process.

• Perform administrative changes to internal quoting systems and assist Sales Team in preparing quotes for bids/RFP’s/RFI’s/RFQ’s.

• Manage and track quotes/orders through to order submission into delivery. Highlight any dependencies impacting the delivery process.

• Administrative tasks involve Salesforce management (accuracy and accountability of opportunity value), assisting with meeting Sales Exit Criteria, and managing large data sets for customer quoting/ordering.

• Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses.

• Will provide direct sales support by utilising a variety of organizational and project management skills.

What We Look For in a Candidate

• 2 years+ of related experience

• Attention to detail

• Language skills; English (essential) with excellent verbal and written communication skills

• Excellent customer service skills, both internally and with end customers.

• Able to rapidly absorb new techniques and processes and apply them effectively

• Can exercise independent judgment

• Adaptable, dynamic, proactive, self-motivated team player

• Demonstrated ability to develop productive and collaborative cross-functional relationships

• Ability to focus, multi-task and deliver proactively in a dynamic, fast-paced international environment

• Demonstrated ability to influence and collaborate across organizational boundaries

• Ability to work effectively in diverse groups and international teams

• Very strong relationship building skills and stakeholder management

• Be able to resolve problems with initiative and creativity

Preferred experience

• Good business acumen and working knowledge in the sales environment

• Experience within the IT sector is preferred - experience within a similar role would be an advantage.

Requisition #: 324235 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.