SECURITY SPECIALIST III

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Responds to and processes physical access requests and security badges for Employees, Contractors, Customers, and Vendors within an SLA via ticketing queues. Performs basic troubleshooting of common physical access control issues and utilizes various physical access control systems to review and modify access, generate reports and create tickets for action. Performs quarterly audits and review of badges within the physical access control systems. Works additional projects based on duties that pertain to the physical access function.

The Main Responsibilities

| | | --- | | Duty | | Ensures all physical access requests are appropriate and functional based on the requirements and drives resolution of issues to completion within the SLA | | Ensures assigned projects are on track and on schedule for completion. | | Performs basic analysis, and assist in the resolution of physical access issues while minimizing the business impact. | | Performs badge administration and access management for onboarding and off boarding of employees, contractors, customers, and vendors. | | Creates and manages tickets for tracking for each action performed. |

What We Look For in a Candidate

• Excellent organizational, written and verbal communication skills required
• Ability to multitask
• Must be able to work in a domestic and international business environment
• Regular and consistent attendance is an essential function of this position.

What to Expect Next

Requisition #: 324896

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.