Senior Lead Enterprise Agile Coach

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

You will be part agile expert, part implementation specialist, and part strategy consultant to align product, solution, and technical direction. You have domain expertise with agile tooling products and solutions, and an ability to identify business process re-engineering opportunities defines you as a specialty leader. You will conduct process design sessions and facilitate clear conversations with your business and technical teams to drive project scope, expectations, and delivery. You’re able to translate business requirements into well-architected solutions that best leverage agile tools to support the processes. You will provide overall thought guidance and best practice solutions to elevate your implementation and organizational adoption.

The Main Responsibilities

• Investigate, discover, and assess customer's pain points with scaling Agile
• Define, advise, and promote strategic agile direction and transformations in partnership with our customers' leadership team
• Drive solution design, architecture, and implementation with internal Lumen customer's desired scaled agile framework and tools
• Be the go-to subject specialist on tool usage, standard methodologies, and implementation of process integration between Jira Align and Jira
• Provide agile coaching to affected executive, business, and technical roles
• Architect and document technical solutions that align with Lumen’s objectives
• Coach and mentor, the delivery team to ensuring consistent performance and customer success
• Establish and implement metrics to optimize agile delivery and measure business agility in terms of predictability, reliability, and adaptability
• Deliver customized training to support the defined tools support of key processes
• Provide implementation adoption metrics, measure progress and internal communications
• Build internal customer knowledge and credibility quickly with Jira Align
• Assist with product feedback

What We Look For in a Candidate

• Expert knowledge of the business implications of an Agile transformation
• Hands-on experience implementing an Agile scaling tool (Jira Align, JIRA)
• 5+ years working with large-scale development organizations that exposed you to the concepts and trials of building software at scale 
• Solid familiarity with the principles of agile, business agility, and lean development methodologies (Agile, Scrum, Kanban, SAFe (Scaled Agile Framework), LeSS, etc.)
• Passionate about making clients successful and building a company that will change the way software is built
• Technical understanding of common networking terms and tools
• Previous experience working in a multifaceted, agile, and customer-facing environment
• Experience in consulting and solution-based professional services
• Able to work independently with minimal guidance in a rapidly changing environment
• Ability to manage multiple internal clients and deliverables at any given time through effective time management and planning, and work with diverse teams across different time zones
• Demonstrate good interpersonal skills and communication, both written and spoken
• Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude
• Must have the willingness and ability to travel domestically approximately 5-15% of the time
• SAFe Program Consultant certified

Will give you a step up

• Prior Jira Align (AKA Agile Craft) experience
• Experience working with a business focus for agile transformations

What to Expect Next

Requisition #: 324216

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position.  Job-related concerns noted in the background screen may disqualify you from the new position or your current role.  Background results will be evaluated on a case-by-case basis.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

100440

Salary Max :

223680

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

100440

Salary Max :

223680

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.