Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
Acting as the voice of the customer to internal teams, and the single point of contact for multiple customer orders. Responsible for the end-to-end management of new install and modification orders being proactive in managing the customer’s needs to ensure the highest levels of customer satisfaction and that their expectations are met and surpassed.
Client interaction initiated by customers through phone, email and/or portal communications. Takes ownership of the request to ensure complete and accurate resolution.
Owner of all customer communications or escalations relating to your assigned order(s) (new install, modification and disconnect). Provide regular order status updates and drive timely resolution on behalf of the customer. Actively manage all order elements. Communicate order status to customer contacts via weekly Work In Progress reports, conference call, and emails. Able to own and address all customer requests, complaints and issues regarding their order(s) and deliver in a timely manner.
Requisition #: 324800
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.
Maternity leave coaching
Backup child care
Child care subsidies
Unconscious bias training
Remote work policy
Part time policy
Short term disability
We are a global company of over 40,000 professionals, dedicated to empowering businesses to produce amazing things. Driven by the challenges and opportunities of the 4th Industrial Revolution, we’re helping to change how people interact and how companies acquire, analyze and act on data with flexible, intelligent, secure and collaborative solutions built for the next generation of business.