SR ENGINEER

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

This position is in Lumen’s Hosting Infrastructure Engineering team – As a Sr Engineer you would be working towards lifecycle development, technical assessments, implementation engineering, server builds, automation, migrations and/or transition planning and execution, maintenance, project planning, standards validation and development, technical documentation, training, release management, troubleshooting and problem resolution for all compute infrastructure systems

The Main Responsibilities

• Maintain 99.999% availability for all Hosting infrastructure for Lumen
• Provide top class infrastructure support.
• Resolve 90% of third-level support cases without escalation.
• Review vulnerability and compliance scan results (Nessus, Tripwire, Qualys, etc), and work to resolve vulnerabilities/non-compliance and update ongoing status and remediation.
• Generate Plan of Actions & Milestones (POA&Ms) for each non-compliant control for each managed IT System.
• Run adhoc Vulnerability Scans as needed during remediation activities.
• Escalate to the relevant engineering teams as required, promptly following procedures, and ensuring management is updated accordingly.
• Maintain, troubleshoot, and coordinate replacement of faulty hardware.
• Plan, review, approve, and execute change requests in a timely manner as requested.
• Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into case notes.
• Review and action open cases daily, updating management on current cases and their status as appropriate.
• Log cases to third-party vendors to request assistance on unresolved issues.
• Compliance - work with the Lumen’s client base to organize and schedule compliance items such as hardware and software updates, firmware revisions, and OS/application patching.

Technical Skills

• 5+ years of experience with Red Hat Enterprise Linux and ESXi.

• Experience in working with Virtual and Physical Infrastructure 

• Detailed working knowledge of server hardware troubleshooting.

• Experience with configuration management tools like Ansible and Terraform.

• Working knowledge of networking concepts, including routing, VLANs, firewalls, and load balancers.

• Working knowledge of backup and recovery procedures and tools (any Vendor).

• Working knowledge of virtual machine setup and management (VMware or any Vendor).

• Working knowledge of external storage management (any vendor).

• Work within Agile framework to identify, create, design, and integrate processes for repeatable, automated software delivery.

•    Scripting/Automation
o    Python scripting to enable automated execution of manual tasks
o    Good understanding of REST API with use of tools like postman
o    Ansible playbook development
•    Tools
o    Wireshark
o    InfoBlox
o    Remedy/Service Now for ticketing

What We Look For in a Candidate

Qualifications
•    ITIL Foundation Certification
•    Strong Virtualization skills – VMware, Virtual Center.
•    Familiarity with commercial server automation and Orchestration software (HPSA, HPOO, Itential).
•    Detailed working knowledge of HP and Dell server hardware.
•    Detailed working knowledge of networking in an enterprise environment.
•    Detailed working knowledge of storage management in an enterprise environment (NetApp and 3PAR).
•    Scripting (Shell/Perl, Python, PowerShell, Node.js).
•    Netbackup (installation, troubleshooting infrastructure and backup job failures).
•    Experience working in a DevOps role, utilizing CI/CD pipelines, and containerized approaches to server deployment (Jenkins, Docker, Kubernetes, Vault).
•    A degree in IT, Red Hat professional qualifications (RHCSA or RHCE) or equivalent proven experience in a technical support role.
•    5 + years’ experience in a server support and troubleshooting role Open to working shifts (Sunday-Thursday, or Tues-Saturday) with occasional on-call duties
 
Education
•    MS / M Tech / BS / B Tech degree in Computer Science, related technical field preferred, or equivalent work experience.

Requisition #: 316499

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.