SR LEAD OPERATIONS ANALYST

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Senior Lead Operations Analyst provides engineering services level support and applies project management skills to develop and implement OSP network changes. The incumbent will be a technical resource working with other organizations to identify inefficiencies, develop solutions, and make recommendations to improve the way Lumen products & services are deployed, installed, and maintained. S/he will effectively analyze and modify the configurations of hardware and software utilizing systems and processes designed to achieve optimum performance, while maintaining service level agreements within corporate and budgetary guidelines.

The Main Responsibilities

1. Manage escalations of a complex nature requiring frequent field testing, analysis, and remediation including, but not limited to, faults negatively impacting the service of one or more customers.

2. Assist with the installation and testing of new equipment, facilities, products and services, such as routers, circuits, modems, multiplexers, etc.

3. Analyze, recommend, and implement network configuration and hardware changes for complex network platforms.

4. Provide a range of network-facing service assurance support for new and existing products and services.

5. Document and maintain functional network troubleshooting procedures to assist the support capabilities of the Business & Consumer Group.

6. Create research journals/notes during copper and fiber escalations to facilitate problem determination and decrease resolution cycle-time.

7. Develop, implement and administer processes and procedures to ensure the reliability, recoverability and optimum performance of our copper and fiber infrastructure.

8. Serve as technical resource to team members, as well as other departments, in the implementation of projects and subsequent maintenance activities.

9. Prepare and present reports that keep management abreast of the status of projects and technical problems.

10. Serve as a subject matter expert single point of contact for vendors and other organizations.

11. Collect and analyze OSP copper and fiber performance data. Define, recommend and implement changes to methods and procedures used to deploy services.

12. Provide guidance to less experienced engineers and analysts.

13. Other duties as assigned.

What We Look For in a Candidate

Bachelor’s degree in Engineering, Business or related field or the equivalent in experience.

Minimum of 12 years’ testing, troubleshooting, isolating and repairing copper/fiber circuits.

Strong analytical, reporting, communicating skills.

Experience reducing waste in operations processes.

Willing to travel including overnight stays (up to 30%).

Incumbent must live in AZ, ID, MT, NV, OR, UT, WA, or WY.

What to Expect Next

Requisition #: 322160

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.
 

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.