SR LEAD SALES ENGINEER

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Senior Lead Sales Engineer (Cloud) provides Top in Class Sales Engineering and Architectural support for complex, high performance, and Hybrid IT solutions. They are the clients trusted technical advisor whom is responsible for helping architect and design a solution that achieves the client’s business needs and goals. 

The Senior Lead Sales Engineer (Cloud) is responsible to provide consultative technical expertise throughout the sales cycle which includes the preparation and presentation of designs, bids, and proposals.  
 

The Main Responsibilities

• Perform consultative, solutions-based design for business clients who desire outsourced Cloud infrastructure options to enhance their own technical capabilities
• Pre-sales design and implementation expertise in Enterprise/WAN/Cloud service integration,
• Determine client requirements and provide designs for (Must have) Managed Cloud Services, Virtualization, Cloud Storage, Internet connectivity, Application Mordernization, Cloud Application, Managed Cloud (Hybrid/Private/Public), Hosting etc
• Additional knowledge on SAP ECC solutions and S/4HANA Public Cloud Edition is a bonus.
• Field technical questions from prospects and clients
• Provide consultative services based on prospect’s requirements 
• Represent Lumen Business technical capabilities to prospective customers and existing customer base, and influence customer expectations according to Lumen offerings capabilities and constraints
• Present Lumen Business proposed solutions in a professional business environment, demonstrating salesmanship
• Provide post-sale support to installation personnel as needed to clarify service expectations; including providing diagrams, verbal explanation, and written documentation
• Present technical training to new and existing sales and Sales Support personnel
• Meet and exceed management targets for number of customer contacts, number and complexity of sales opportunities supported, and training completed
• Provide technology consulting for internal contacts in Product Management and Marketing, and translate prospective customer requirements into recommendations for new or enhanced products and features
• Ensure compliance with all Policies and Procedures
• Attend company and regional meetings as required, maintain peer relationships and understand and utilize company resources
• Work on opportunities within assigned region to meet regional objectives and targets
• Consistent track record of driving Managed deals toward closure and seeing them smoothly through the Lumen Business process
• Drive and instill solution best practices across regional team

What We Look For in a Candidate

• Complete understanding of the sales process.
• Good face-face customer interaction skills.
• Excellent knowledge in Managed Cloud Services, Virtualization, Cloud Storage, Internet connectivity, Application Mordernization, Cloud Application, Managed Cloud (Hybrid/Private/Public).etc
• Knowledge and at least 8 years’ experience in Managed Cloud Services, Virtualization, Outsourced infrastructure solutions (managed and un-managed), specialized Enterprise application suites.
• Knowledge and at least 2 years’ experience in architecting and provisioning solutions on Azure/AWS/GCP IaaS and the respective associated cloud services.
• Experience performing needs assessments, and making recommendations based on the discovered need
• Establishing and maintaining key relationships at senior levels within customer organizations to develop & close deals
• Generate and share insights from customer engagement sessions to distil customer business needs, strategize on potential opportunities/offerings and collaborate with Product teams to develop compelling and repeatable client propositions
• Formulating, implementing and managing strategic engagement plans for each opportunity including deal structuring ideas and proposal storylines/pitches for sharing across internal stakeholders
• Negotiating major complex deals, in particular providing the technical support in developing a fit-for-purpose solution based on repeatable modules that can be delivered within commercial construct
• Being accountable for deal Business Cases for internal approvals
• Ability to document solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
• Ability and willingness to share knowledge and expertise among various organizations within the company
• Ability to work in a team environment and demonstrate strong problem solving skills
• Capability to schedule time with flexibility to handle varying workload, and still meet tight deadlines
• Experience in sales, marketing or consulting      
• Bachelor’s degree in Engineering /Computer Science/Telecom

Requisition #: 306996

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.