Sr Network Solutions Engineer

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Customer facing position responsible for gathering technical design requirements associated to customer network configuration, including but not limited to network security, firewall requirements, IP routing, and internet access. Employee is responsible for providing guidance as to current and proposed solutions as well as providing recommendations to overall network deployment associated with the SDWAN integration.  Implementation may include new and/or existing Lumen provided MPLS, DIA, Broadband and Cellular access in conjunction with new or existing customer provided access. Engineer will be responsible for the Design, Device configuration and development of the workbook information required for activation of each of the Customer network locations.

The Main Responsibilities

• Provides complex conceptual and tactical solutions to customers networking requirements.
• Manages a work queue of provisioning orders, meets metric performance for all tasks, and completes designs/configurations on-time and with accuracy. Process orders according to SLAs, On Time Performance and quality standards
• Customer facing position responsible for gathering technical design requirements associated to customer network configuration, including but not limited to network security, firewall requirements, IP routing, voice routing, migration strategy, failover strategies, and internet access.  
• Employee is responsible for providing guidance as to current and proposed solutions as well as providing recommendations to overall network deployment associated with the SDWAN integration.  Implementation may include new and/or existing Lumen provided MPLS, DIA, Broadband and Cellular access, in conjunction with new or existing customer provided access. 
• Engineer will be responsible for the Design, Device configuration and development of the workbook information required for activation of each of the Customer network locations.
• Customer follow-up is required to ensure SDWAN solution works to the customers satisfaction.  Incomplete, incorrect, or mis-communicated configuration may result in potential for failed activations due to solution not meeting customers’ expectations or degraded customer experience, resulting in delayed or even lost revenue.
• Act as SME on future SDWAN/IP related projects and provides training and guidance on deployments.
• Optimizes existing designs by demonstrating good judgment in selecting methods and techniques for obtaining solutions.
• Demonstrate ability to process tasks as assigned for one or more Lumen SDWAN/IP product.
• Manage strategic planning across multiple teams/stakeholders.
• May lead monthly process update meetings for entire design team.
• Ability to train existing staff and new hires.
• May conduct quality audits to ensure consistent and effective use of process.
• May provide UAT for new process or system enhancements.
• Manage strategic planning across multiple teams/stakeholders

What We Look For in a Candidate

Qualifications:

• Associate degree or equivalent education or relevant experience.  
• 5-7 years related experience in specific area or equivalent.
• May require technical certification.

Preferred Qualifications:

• Bachelor's Degree or equivalent experience in Operations, Technology, or related field
• Experience in working in a fast-paced environment and dealing with ambiguity
• CCNA, CCNP, Juniper, AWS or related certifications.

What to Expect Next

Requisition #: 328378

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

72540

Salary Max :

161520

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.