Sr. Technical Project Manager - Weehawken, NJ.

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Lead, provide support and mentoring of the BoA NextGen NOC team and ensure that all issues are resolved and reported in a timely manner. This responsibility includes full end-to-end participation in resolving outage incidents related to faulty network service or faulty device / infrastructure components.

The Main Responsibilities

• •    Lead a team to properly/understands and meets all Internal Service Level Objectives (SLO’s), customer Service Level Agreements (SLA’s), and quality assurance (QA) is maintained.
  •    Establish and report on departmental objectives to ensure organizational goals are met.
  •    Understand ITSM Remedy ticketing system and content.  
  •    Provide quality, timely and accurate support of any issues within defined areas of responsibility.
  •    Successfully mitigate risk assessments in secured areas of work, by performing risk assessments in accordance with established policy.
  •    Responsible for ensuring all tasks assignment and work is completed during scheduled shift.  This includes monitoring over-time (OT). 
  •    Subject Matter Expert for SevOne Network Management System by adding devices, managing MIBs, setting different threshold policies to generate alerts related to interfaces/BGP/hardware network failures including SNMP traps.
  •    Plan, train and provide mentorship to NOC L3, L2 and L1 engineers.
  •    Join F2 outage calls and escalate events in a timely manner to the appropriate team during crisis situations.  
  •    Work directly with the customer and Network Engineering support staff to identify and troubleshoot issues (with the goal to isolate the root cause of the problem). 
  •    Perform and execute installation of projects including racking and stacking of HP, Dell IBM servers and network equipment.
  •    Strong Structured Cabling expertise with ability to gather requirements, design, install, test and document. 
  •    Participate in special projects such as building relationships with internal/external customers.  
  •     Must have prior  network operations center experience.
   
  Additional Responsibilities
  •    Leads process and performance tool optimization for Nextgen Network Operation Center.
  •    Assist teammates to work through resolution of complex issues
  •    Leads strategic and complex projects or programs
  •    Works with leadership to provide input on strategic and complex projects/programs
  •    Has the authority to drive work and escalate to the senior levels of the company to ensure projects are completed within specified due dates.
  •    Coordinates interactions between the project and key stakeholders
  •    Leads and directs project planning efforts
  •    Manages the project plan and timeline to meet project objectives
  •    Coordinates project activities and tracks deliverables and action items
  •    Delegates activities to appropriate NOC team members
  •    Leads strategic and complex projects or programs
  •    Uses creative approach in negotiating & problem solving
  •    Focused on what is best for the needs of the customer and company
  •    Maintain accurate detailed records of all internal documentation as directed by Management
  •     Must have prior network operations center experience.

What We Look For in a Candidate

• •    Demonstrate a thorough understanding of routing protocols.
  •    Utilize the OSI model as a guide for systematic network troubleshooting.
  •    Lifting of Lumen and/or customer equipment required up to and in excess of 50 pounds.  Server lifts can be utilized were applicable.
  •    Job physically requires standing, bending, kneeling as needed to perform job tasks.
  •    Ability to effectively communicate complex issues during normal/emergency situations.
  •    Detail oriented to manage multiple priorities effectively and multi-task with success.
  •    Excellent oral and written communication and organizational skills are required.
  •    Must be a strong goal-oriented team player.
  •    Technical Excellence
  •    Data Gathering & Analysis
  •    Decision Making & Critical Thinking
  •    Problem Solving
  •    Cross Functional Collaboration
  •    Process Improvement
  •    Accountability
  •    Initiative
  •    Business Acumen
  •    Effective Communication
  Preferred Experience
  Education or Equivalent Experience:
  BS/BA or equivalent demonstrated expertise in project management, technical management, operations management, or related field
  Four (4+) years of datacenter operations /technical experience in an IT environment is required.
  IT Certifications (such as):  CCNA, MCSE, UNIX/Linux, and/or BICSI are desired.
  Ability to turn a vision into a plan
  Ability to be versatile when presenting to various audiences - including executives
  Ability to work independently with minimal supervision
  Ability to manage multiple priorities, and meet deadlines
  Ability to translate technical concepts into everyday language
  Strong knowledge of MS Word, MS Excel, MS PowerPoint, MS Visio and MS Project or equivalent software.
  Strong oral and written communication skills
  Experience working with IT projects
  ***** Must have prior network operations center experience.

What to Expect Next

Requisition #: 323969

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.
 

Salary Range

Salary Min :

72540

Salary Max :

161520

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

72540

Salary Max :

161520

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.