Application Support DevOps Analyst

Macquarie Group (Macquarie) is looking for an Application Support DevOps Analyst with a strong IT Application Support background to support critical applications for our Risk Management business. You will own and resolve issues escalated from clients while providing ongoing support and configuration maintenance for the Risk Management applications. The chosen candidate will be someone who has expressed interest in further increasing their development experience.

Responsibilities:

• Responding to customers in the EMEA and Americas regions and providing clear communications and proper documentation of their requests, while in pursuit of a positive outcome
• Acting as a regional point of contact in a DevOps model, taking ownership of operational issues and perform short-term resolution, and escalating/developing preventive measures for long term solutions
• Proactively monitoring system health and responding to alerts – ensuring the stability and availability of the production environments
• Using the “Follow the Sun” application support model, work with peers in other geographical offices to provide handover
• Working closely with the regional and global technology teams, escalating issues/requests to them as required
• Identifying process improvement areas through automation/process change. Ensuring support documentation is accurate and maintained
• Following an agile methodology to complete development work for new features and process improvement initiatives
• Being available for weekend work as needed

Skill Requirements:

• Strong customer management and client communication skills
• Ability to work independently with limited local management and across long distance teams
• Sound judgement and evaluation skills
• Relationship and stakeholder management with regional and head office staff
• Understanding of application systems support
• Experience in SQL and relational databases (preferably Sybase / MS SQL)
• Experience in UNIX or Linux
• Experience in one or more of the following technologies will be highly regarded
  • Remedy or a similar ticket handling system
  • Confluence, Jira, Bitbucket
  • AWS
  • Bitbucket, Control-M, Application Servers (Tomcat, JBoss)
  • Splunk, AppDynamics, or a similar monitoring tool
  • ITIL Service Management Practices

Ideally you will have:

• A degree qualification or equivalent in a relevant computer science
• Prior exposure to delivering enterprise level business wide support services
• Strong problem-solving skills, with accurate decision-making abilities

The ability to pick up new concepts quickly

About the Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. 

Our COVID-19 policy

The health and wellbeing of our employees is a priority. We continue to focus on providing a safe workplace for our people, our stakeholders and those who visit us, and are committed to contributing to the safety of the communities where we live and work.

In line with evolving health regulations and many of our industry peers, we require all Macquarie employees in the United States to be fully vaccinated against COVID-19 and provide proof of full vaccination in order to attend the office and to participate in external meetings and business travel, unless a reasonable accommodation is approved or as otherwise required by law.

Our commitment to Diversity, Equity and Inclusion 

The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of ‘empowering people to innovate and invest for a better future’, we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance. Macquarie also takes affirmative action in support of its policy to hire and advance in employment of individuals who are minorities, women, protected veterans, and individuals with disabilities.

We equip our people with the support to work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.