Engineering Service Delivery Manager

Where applicable, confirmation that you meet customer requirements for facility access which may include proof of vaccination and/or attestation and testing, unless an accommodation has been approved.

Secure our Nation, Ignite your Future

Engineering Service Delivery Manager

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security by providing enterprise IT support for one of our most critical customers in the Intelligence Community.

As we embark on a transformational journey with our customer where high operational availability is vital and service excellence is the norm, you will be rewarded with meaningful and purposeful work, shaping the success of a new program, and gaining experiences to advance your career.

Currently, ManTech is seeking a motivated, career and customer-oriented Enginee r to serve as the Engineering Service Delivery Manager for a program that supports a variety of customer IT requirements with a focus on providing productive and collaborative computer workspace (new or renovated) to support dynamic mission requirements.

Responsibilities include, but are not limited to:

• Leading the strategy and design of IT services to deliver advanced technical solutions to a diverse group of Intelligence Community customers

• Leading multiple team s comprised of 40+ resources providing end-to-end engineering services to include devices associated with VOIP, audio visual multi-media, workstations, mobility, information assurance, networks, enterprise tools, and ServiceNow

• Leading collaboration meetings and working with all key stakeholders to define requirements and deliver a refined solution

• Implementing strategies to identify, recommend, design, implement and capitalize on innovative solutions and automation opportunities to drive efficiencies.

• Developing and measuring Performance Analytics to identify opportunities for automation and improvement.

• Developing, maintaining, and updating SOPs, WI, processes, and procedures.

• Responsible for team m eeting contractual performance criteri a

• Implementing technical and process changes in a highly complex infrastructure environment that spans multiple locations .

• Introducing new enterprise technologies, automations, solutions, and processes to improve availability, manag ement, monitoring, support, patching, scalability

• Apply Agile engineering methodologies to all engineering workstreams

• Establish Standard Product Roadmap Database

Basic Qualifi cations:

• Leadership experience in prioritizing, planning, and successfully delivering multiple projects in parallel and in cooperation with a production environment with a large engineering and operations staff.

• Demonstrated expertise providing oral and written communication to the highest levels of management while providing technical leadership to engineering and operational teams.

• Demonstrated experience with development, implementation, and optimization of technology life cycle processes.

• Demonstrated experience working with staffing and recruiting to align personnel for the contract.

• Candidate should have a desired mix of technology, new business proposals, supporting senior management, and technical writing (white papers, point of view documents ).

• Experience using Agile engineering practices.

• 5-10 years direct knowledge of the customer's operational environment .

• Five (5) years ' experience directly related to I T Service Management, Design, and Delivery in engineering roles, with projects valued at $20 million annually.

• ITIL® v4 Foundation, or higher, certification

• BA/BS and ten ( 10 ) years of experience, or a combination of education and work experience equivalent to 14 years.

Preferred Qualifications:

• PMP® or equivalent project management certification

• Certified Scrum Master (SCM) or equivalent

• Experience with ServiceNow ITSM, ITMB, IT AM, ITOM

• Experience with Tableau & Splunk Analytics

Security Clearance Requirements:

• Active and current TS/SCI with polygraph.

Physical Requirements:

• Must be able to remain in a stationary position 50%.

• Must be able to move/traverse within and between buildings and offices.

• Must be able to position self to maintain computers, including under the desks and in the server closet.

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

• Must be able to move Audio/Visual or Computer equipment weighing up to 50 pounds.

• The person in this position frequently communicates with co-workers, management, and customers; must be able to exchange accurate information.

• Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click [email protected] and provide your name and contact information.