Frame Lead, Service Design and Engineering

Where applicable, confirmation that you meet customer requirements for facility access which may include proof of vaccination and/or attestation and testing, unless an accommodation has been approved.

Secure our Nation, Ignite your Future

Manages several teams of subject matter experts executing tier-3 level support to AVMM, VOIP/Phone, Desktop Engineering, Mission Assurance, LMR, Networking, Cable, Solution Architecture, Network Monitoring, and serves as the communication lynchpin for the organization in supporting global operations efforts and program support elements. Directs a variety of complex engineering tasks in support of maintaining a secure and robust network across multiple domains and ensures reporting and monitoring efforts are completed. Directs teams to create modernization standards for offered services and ensure modernization efforts are delivered on schedule. Creates, directs and participates in developing ideas to serve as technology insertions into the customer's environment across all support platforms. Collaborates with Information Assurance, Delivery Assurance, Field Service Operations, Secure Supply Chain Management, and Global Management Frames to support program goals, customer requests, and contract mandates. Directs the maintenance of a Knowledge Article library of operational instructions and standard operating procedures. Creates and/reviews routine and specialty reports such as Award Fee submissions, Service Level Agreement responses, Technical White Papers, technology delivery strategies, and operational/personnel/business/pricing reports. Generates or supports RFP, BOE, Labor Category development or other reports in support of operational delivery requests by the customer. May occasionally provide proposal support on other RFP responses as a SME. Oversees a development team delivering operational tools across live networks.

Plans, conducts, and may supervise research, development, or installation of products and systems in conformance with engineering design and customer specification. Participates on project teams and provides guidance to technical staff. Manages professional associates and/or supervisors. Is accountable for the performance and results of a multiple teams totaling ~30 FTEs and PTOC engineers and collaborates with the managers of extended enterprise technicians to augment the MD-based team. Decisions are guided by policies, resources and business plan. Serves as the technical point person for program partners, vendors and manufacturing support. Requires in-depth conceptual and practical knowledge in own areas and knowledge of other areas to integrate industry best practices in own area to the achieve objectives. Resolves moderately complex business problems Impacting the level of service and the team's ability to meet quality, volume, and timeliness of objectives. Guides, influences, and persuades others internally and/or externally to accomplish program goals.

Conducts interviews, makes hiring decisions, assigns work roles, and establishes both training and operational processes to ensure success. Submits regular reports on engineering requirements, AVMM kit buildouts, refresh efforts, and project/Special Task Order support. Ensures training is conducted to maintain adequate human resources to meet the challenges of the Frame. Submits and approves travel requests to support requirements. Coordinates with government officials to present or clarify support requirements and serves as the POC to address service definitions. Tracks productivity to determine worker or process weaknesses. Onboards new employees and enforces compliance standards for both the customer and ManTech. Sets goals and evaluate employee performance. Provides direct and indirect feedback to subcontractors.

Skills:

• Strong resource management with the ability to manage teams, personnel and customers' needs.

• A high level of oral and written communication skills in order to communicate effectively with senior managers, colleagues and other stakeholders

• Experience effectively managing and satisfying small- and large-scale projects of a technical nature.

• Commitment to provide continuous process improvements and innovative solutions across the project

• Ability to build service resolution teams to react quickly to high priority incidents to avoid mission impact.

Qualifications:

• Requires a Bachelor's Degree and 7 years of relevant experience

• Experience in a technical management, solution architecture, RFP construction (for STO support only), and an understanding of IT equipment and service life.

• Highly developed oral and written communication and presentation skills with the ability to convey technical and business concepts to various audiences

• Ability to handle complex customer situations and interact with all levels of personnel to provide a quick and effective resolution.

• ITIL Foundations v3 and Security + Ce, if accessing the network as a system administrator (this is by self-election only, and is not a requirement for employment)

Desired:

• IT ticket management system experience (ServiceNow).

• Experience with large scale enterprise IT contracts.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click [email protected] and provide your name and contact information.