Network Monitoring/Service Desk Program Manager

Where applicable, confirmation that you meet customer requirements for facility access which may include proof of vaccination and/or attestation and testing, unless an accommodation has been approved.

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International , you'll help protect our national security while working on innovative projects that offer opportunities for advancement.

We take National Security seriously. We focus on strategic and unified work to strengthen the security, resiliency, and workforce of the cyber ecosphere. This is your opportunity to join a team that is making an impact on protecting National interests including state, local, tribal, and territorial Governments , and critical infrastructure.

Currently, ManTech is seeking a motivated, mission and customer-oriented Network Monitoring/Service Desk Program Manager to join our team in the Washington D.C area-hybrid/virtual.

Responsibilities include but are not limited to:

• Perform a variety of systems engineering tasks and activities that are broad in nature and concerned with major systems design, integration, and implementation

• Provide technical guidance for directing and monitoring information systems operations and designs, build, and implement network systems

• Manage the Contractor supported Help/Service Desk performance

• Provides input to policy level discussions regarding standards and technical constraints

• Provide support for proactive network monitoring solutions

• Ensure service support is timely, accurate and meets service levels daily

• Establish and promote best practices throughout the technical support process

• Develop daily, weekly, and monthly reports on help/service desk performance metrics and measures

• Responsible for the day-to-day operations of network monitoring solution to include the design, planning and execution of the solution to new and existing systems

• Install, test, maintain, troubleshoot, upgrade, and document the enterprise network and system monitoring tools

• Diagnose and resolve network performance and/or technical challenges

Required Qualifications:

• A minimum of (10) ten years of Information Systems, Computer Science or Engineering experience

• Experience performing system-level design and configuration of products including determination of hardware, OS, and other platform specifications

• Experience with oversight for information systems operations activities, including computer and telecommunications/communications operations, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations

• A Bachelor's Degree

• An ITIL v4 certification

Preferred Qualifications:

• A minimum of ( 20 ) five years of Information Systems, Computer Science or Engineering experience

• Knowledge of or prior experience with the DHS CISA environment

• Experience implementing and supporting Cybersecurity Network Defense Systems

• Proficient with security best practices on server and network configuration and access controls

• Proficient in network monitoring solutions

• Excellent verbal and written communication skills including the ability to present confidently before a large audience

• A Master's degree

• Industry certifications, such as, CISSP, CCNA, or CCNP

Clearance Requirements:

• A current TS/SCI

Physical Requirements:

• Must be able to be in a stationary position more than 50% of the time

• Must be able to communicate, converse, and exchange information with peers and senior personnel

• Constantly operates a computer and other office productivity machinery, such as a computer

• The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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