Customer Integration Engineer


London, United Kingdom


Position summary

We are seeking a Client Integration Engineer (CI) to work with IT personnel at broker-dealers and institutional clients to help them integrate their front, middle and back-office technology systems to the MarketAxess Fixed Income trading system via Application Programming Interfaces (API).

How You'll Help Take Us There

  • Delivering client, dealer and/or post-trade integration projects using Market Axess APIs.
  • Work closely with internal business and technical teams to implement new API features with client requirements/needs in mind
  • Work with internal teams for speedy resolution of any issues in the test and production environments.
  • Build and foster relationships with client and dealer IT teams, engaging them in the design and development of existing and new API products/features/services.
  • Create and maintain clear and concise technical documentation, aimed at external IT audience.
  • Occasionally, build tools and test harnesses to support the ongoing integration of clients and dealers with the MarketAxess system.
  • Managing new and existing institutional clients and broker-dealers with the implementation/integration of MarketAxess Trading and Post-Trade APIs for various STP features.
  • Support API integrations for various fixed income products such as Eurobonds, Government Bonds, Emerging Markets, US High Yield, High Grade, Treasuries

What We're Looking for

  • 3+ years' experience in a client/FIX onboarding, development, trade support or business analyst role.
  • Experience in certification/client onboarding is highly desirable. Specifically, automation of certification procedures and installing self-service tools to produce operational efficiencies.
  • FIX protocol experience a must
  • Experience with XML (DTD, schemas), TCP/IP & networking fundamentals
  • Good working knowledge of Unix/Linux operating system including user commands, scripting etc.
  • Excellent verbal and written communication skills, effective at building customer relations
  • Strong organization skills managing multiple integration projects at any given time.
  • This is a very externally focused technical role. Candidates must be articulate, have a strong client orientation and show a high sense of urgency towards client demands/needs
  • English as a requisite, secondary language desirable

What You Can Expect from Us

  • Central Location: based at our city offices near St Paul's.
  • Free Food: We provide lunch each day of the week when the employee attends the office via our vendor Feedr as well as breakfast cereals, office snacks and drinks from our free vending machines
  • Paid Time Off: 25 days annual leave entitlement plus 2 charity days
  • Reward for your service: We offer a two-week bonus holiday after completing each 5 years of service
  • Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, Cash Plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a "Share Incentive" plan
  • Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences

Collaboration and innovation are integral to our success - it's how we got to where we are and how we'll maintain and grow our competitive advantage. We believe this best happens in an office environment. Employees in Technology work in the office 2 or more days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long-term.

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