Analyst- Supplier Resilience (Operational Resilience)

Mastercard

3.5

(13)

O'Fallon, MO

Why you should apply for a job to Mastercard:

  • 4.7/5 in supportive management
  • 69% say women are treated fairly and equally to men
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #22331_R-221026-754f335e888f25fee51a86a840c9f566

    Position summary

    f the Operational Resilience team, reporting to the Director Operational Resilience and Business Continuity.
    Who is Mastercard?

    Mission First, People Always
    As Corporate Security, we are responsible for keeping Mastercard safe and secure from cyber and physical threats, and it is our people on the frontlines who make this happen every day.
    By taking care of our people, their wellbeing, and career development, we provide them the necessary tools and environment to ensure the success of our mission.
    Overview

    Reports to the Operational Resilience Supplier Resilience Lead Analyst as a member of Mastercard's Corporate Security Enterprise Resilience Team. Primarily responsible for supporting Supplier Resilience across Mastercard (including Business Continuity (BCM), Crisis Management (CM) and Technical Recovery (TR)). This 'hands on' execution role is expected to work independently while receiving support, processes and procedures from a global Enterprise Resilience team at Mastercard. Some travel (including international) may be required.
    Role:
    Partner with global Enterprise Resilience team to design and implement the Operational Resilience Supplier Resilience solution across Mastercard.
    Embed Operational Resilience Supplier Resilience as a program within the organisation, built off the foundation of the Enterprise Resilience Disciplines (OR BCM, CM, TR).
    Partner with global Enterprise Resilience staff to understand resilience and to guide Supplier Resilience standardisation where appropriate.
    Have a high level of understanding and comprehension of Operational Resilience Supplier Resilience regulation and guidelines, including but not limited to, the Bank of England (BoE) and EU DORA regulations.
    Have an awareness of other jurisdiction regulations, guidelines and proposals in relation to Operational Resilience Supplier Resilience (e.g., DORA).
    Implement the Enterprise Resilience Supplier Resilience program structure to align with relevant certification standards (ISO, NIS2, NIST, ITIL, ITSM).
    Partner with team members within the Resilience Planning (RP) function to support regulatory compliance for all jurisdictions in which this business entity operates.
    Perform Critical Service (CS) Supplier Resilience identification and analysis in line with all appropriate regulatory expectations.
    Assess (criticality) and clarify / confirm Impact Tolerance/ Maximum Tolerable Period of Disruption (MTPD) levels for those all Services deemed in scope.
    Partner with all appropriate Risk functions to ensure required attestations to regulators and other bodies are made in line with program framework and regulatory expectations.
    Partner with and hold responsibility for other Supplier Resilience tasks such as Service Impact Analysis and risk assessment coordination, business continuity planning and exercises while applying detailed QA and support for your business partners.
    Ensuring Supplier Resilience capabilities of third parties are compliant with risk management mandates.
    Perform as a Supplier Resilience subject matter expert to set-up this entity with the proper construct and response model including plans and exercises (some with its' strategic partners), while supporting the Crisis Management Team during crisis
    Partner with the team's technology recovery contact to ensure system impact analysis, recovery plans and exercises are performed as designated by policy.
    Train business partners on the program's roles and responsibilities and ensure all staff within the entity are knowledgeable of our requirements.
    Build key business relationships within the entity and become a trusted partner to further embed a Supplier Resilience Business Continuity culture.
    Provides consultation to management and Identify opportunities to implement process improvements.

    Experience & Qualifications:

    2 years' experience of Supplier Resilience and the developing global regulatory landscape.
    2 years' experience of ITSM and ITIL standards.
    2 years' experience of Supplier Resilience End to End (E2E) exercising and testing.
    Experience of knowledge of Cyber Resilience desired.
    2 years' experience of Supplier Management Frameworks including but not limited to:
    Supplier Contracts, Service Levels, and the Regulatory requirements
    Supplier Performance Reviews
    Supplier Due Diligence
    Continuous monitoring of Suppliers
    Critical Supplier controls creation
    Supplier Business Continuity reviews and gap analysis
    Joint exercising and testing of Suppliers capabilities.
    Risk Management of Suppliers
    Supplier Service issues resolution
    Root Cause Analysis (RCA)
    Excellent written and spoken English language communication skills are a core requirement.
    Discipline relevant bachelor's degree or equivalent combination of experience and formal education.
    Minimum of three years' experience in a similar role
    Detailed knowledge and experience of relevant ISO certification requirements and regulatory requirements / relevant legislation.
    Industry accreditation (preferably at MBCI (or equivalent) level minimum)
    Strong experience in impact analysis & risk assessment design and process.
    Experience in designing, facilitating and reporting on complex, scenario-based Supplier Resilience exercises.
    Capable of executing or fully understanding technology recovery exercise; technology background advantageous
    Demonstrable experience managing business continuity third party risk process.
    Fusion Risk Management Business Continuity software experience advantageous
    Emergency notification tool experience advantageous
    Experience in the design and delivery or management information metrics advantageous.

    Personal Qualities:
    Ability to influence key stakeholders.
    Confident decision maker and demonstrates task and objective ownership.
    Ability to drive consistent and repeatable results with limited supervision.
    Excellent oral and written communication and presentation skills
    Strong Relationship Management at all levels
    High attention to detail, accurate and consistent (on time) delivery
    Ability to define and implement solutions based on strategic direction.
    Passion for personal development and learning

    NICE Framework references
    This Mastercard role shares knowledge, skills, and abilities with related NICE work roles.
    • PD-OR-008 Provides Practitioner level expertise, Leadership, Identifies, analyses, and ensures Service Owners mitigate threats to their Service provisioning from Mastercard's Services Supply Chains.
    Corporate Security Responsibility
    Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
    • Abide by Mastercard's security policies and practices.
    • Ensure the confidentiality and integrity of the information being accessed.
    • Report any suspected information security violation or breach, and
    • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

    Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

    Corporate Security Responsibility

    All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

    • Abide by Mastercard's security policies and practices;
    • Ensure the confidentiality and integrity of the information being accessed;
    • Report any suspected information security violation or breach, and
    • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

    In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

    Why you should apply for a job to Mastercard:

  • 4.7/5 in supportive management
  • 69% say women are treated fairly and equally to men
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.