Customer Technical Services Analyst I

Mastercard

3.5

(13)

Ballerup, Denmark

Why you should apply for a job to Mastercard:

  • 4.7/5 in supportive management
  • 69% say women are treated fairly and equally to men
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #22331_R-212686

    Position summary

    echnical Services, Denmark

    Job Description:
    Customer Technical Services supports customers on Account to Account products in the domestic market, such as Betalingsservice, Leverandørservice and Overførselsservice.

    As a Customer Technical Services Analyst I, you will be joining an open and sharing community with highly skilled colleagues and a great place to work. Your key tasks will be supporting existing and new customers in onboarding, testing and technical support.
    Role
    Primary responsibilities
    Ensure best-in-class customer technical support on payment solutions
    Case handling of incoming customer service requests on both phone and emails
    Consulting customer on best use of our payment technology
    Advisor in customers onboarding and offer technical support
    Update and optimisation of internal processes
    Be part of testing and consulting for new services and solutions
    Participate in meetings with customers and external stakeholders
    Actively contribute to the team's performance though engagement and collaboration
    About you
    Competence and experience
    Financial education or equivalent work experience
    Preferably work experience within customer service
    Experience with support on payment solutions or similar
    Experience with case handling through phone, email and other digital channels
    Strong communicative skills in Danish and English, both orally and in writing
    Excellent understanding of customer needs and the ability to set high standards for the customer experience
    Contribute to follow and optimize internal processes
    Excellent IT skills

    Corporate Security Responsibility

    All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

    • Abide by Mastercard's security policies and practices;
    • Ensure the confidentiality and integrity of the information being accessed;
    • Report any suspected information security violation or breach, and
    • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

    Why you should apply for a job to Mastercard:

  • 4.7/5 in supportive management
  • 69% say women are treated fairly and equally to men
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.