Director, Loyalty Rewards Product Innovation




Boston, MA

Why you should apply for a job to Mastercard:

  • 4.7/5 in supportive management
  • 69% say women are treated fairly and equally to men
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.


    Position summary

    bler of purchases or a facilitator for transactions? We play a much larger role in the world by enabling those that have no access to financial systems. We have the technology, people and Brand to serve modern society. Today, we are a global tech company that connects everyone to endless possibilities, priceless possibilities.

    The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services. Client verticals include Financial Institutions, Retail & Commerce and Digital Partners and many others.

    About the Team
    Mastercard's Loyalty is a part of Data & Services and works closely with major financial organizations, retailers, airlines, and other enterprises to provide a range of offerings that span data management, rewards and offers, and much more all to enable frictionless customer transactions and improve customer Loyalty experiences.
    The Rewards Product Team is looking for a Director, Product Development and Innovation Lead. This role will manage multiple priorities in terms of closing key capability gaps in existing product offering as well as creating new product offerings. This role will be instrumental in not only the roll out of new products to regions and clients but also the ongoing management of key internal and external stakeholders as well as key vendors that contribute to the product line.

    Position Responsibilities
    • Contribute to overall strategy of Rewards product evolution.
    • Contributes to product and business and manages long-term and short-term strategic initiatives for a commercialized Rewards products which includes Loyalty Management, Promotions, Redemptions, CX, Insights & Analytics services.
    • Identify business-building opportunities in Loyalty products and services that will result in increased revenues
    • Develop new products and product enhancements to anticipate and/or respond to customers' needs, market trends and competitive threats partnering closely with Foundry, NPD, Market, and Engineering teams
    • Generate ideas to enhance Mastercard's suite of Loyalty product offerings and create competitive advantage based on feedback from Product Management and customer account teams
    • Utilize market research and conduct opportunity assessments to validate new ideas and concepts
    • Develop and present business cases supporting new product concepts or product enhancements
    • Comply with the New Product Development/Go-To-Market (NPD/GTM) Process from concept through launch
    • Develop product designs and specifications with input from client facing teams, internal development teams and other stakeholders
    • Interface with product owners & technical developers to translate product requirements into technical specifications ensuring mutual understanding and minimizing time to market
    • Participate in the planning, development, and design of product marketing strategy and in the execution of advertising, promotional, and sales programs
    • Educate Product Management, Product Sales and Account Management teams on features, benefits and technical aspects of Loyalty Rewards product offerings
    • Provide regular coaching and feedback to direct reports and partners to grow individual functional skills, experience and leadership capabilities
    • Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences
    • Develop talent and provide timely feedback, coaching in the moment, and mentoring
    • Demonstrate and drive Mastercard Way behaviors through their behavior, recognitions, coaching, and employee engagement.

    • Loyalty, Rewards and Marketing experience, with good understanding of the current environment
    • Can deliver high quality products/services in a high growth environment where priorities shift rapidly
    • Ability to use hard data and metrics to back up assumptions and develop business cases
    • Demonstrated ability to operate with complete independence and autonomy
    • Proven track record of data driven decision making and applying continuous improvement and test and learn methodologies across teams
    • Extensive experience building and launching products
    • Experience working with new technology such as open banking, AI, Web3, Crypto, etc.
    • Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
    • Demonstrated experience building relationships, partnering with and influencing executive leadership while commanding the respect of the individual product teams across the organization
    • Experience translating strategies into product launches and implementation plans in multiple markets
    • Ability to interact effectively at all levels and influence internal and external business partners
    • Proven ability to manage budgets and produce significant financial results
    • 8-10 years related business experience in product conceptualization, design, and development, preferably in financial services or the bankcard industry
    • 3-5 years of people management experience

    • Bachelor's degree in business, engineering, or equivalent experience. Advanced degree desirable.

    Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

    Corporate Security Responsibility

    All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

    • Abide by Mastercard's security policies and practices;
    • Ensure the confidentiality and integrity of the information being accessed;
    • Report any suspected information security violation or breach, and
    • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

    In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

    Why you should apply for a job to Mastercard:

  • 4.7/5 in supportive management
  • 69% say women are treated fairly and equally to men
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.