responsible for ensuring the successful, consistent, and scalable integration of new or significantly enhanced solutions. The ideal candidate is passionate about uncovering and delivering solutions that encourage positive top and bottom-line impact and growth; and has a solid ability to understand and expose key data assets that help increase awareness of trends and insights and drive business decisions. This individual is highly motivated, intellectually curious, strong collaborator, analytical, organized, and possesses an entrepreneurial mindset. This position requires initiative, critical thinking, thought leadership, and an understanding of go-to-market approaches and best practices. The individual in this position must be a proactive member of the organization with strong leadership skills to lead people effectively and ensure retainment of top talent. This role will have frequent interactions with Executive and Senior Level personnel.
oAre you a thought leader who can inspire action and change?
oDo you desire to gain a global perspective and exposure to new products and services excite you?
oAre you passionate about influencing products, processes, workforce management, and impacting what is next?
oAre you proficient with analyzing data, uncovering business insights, and driving stakeholder business discussions based on the findings?
oDo you possess expertise in designing and implementing Transfer Solutions programs, and can you leverage this experience to enhance customer engagement and retention strategies?
The Global Delivery Enablement (GDE) team is within the Global Customer Delivery organization. Focusing on new products and services, the Global Delivery Enablement team collaborates with product owners, development teams, and other stakeholders across Mastercard to deploy solutions efficiently and effectively with speed, quality, and predictability. GDE supports Regional Customer Delivery teams by developing the necessary processes, documentation, tools, and knowledge resources to support the ability to scale products and solutions at an accelerated pace. GDE develops streamlined and straightforward processes used globally by our delivery teams, resulting in a positive customer and employee implementation experience. In addition, GDE is responsible for ensuring product readiness and utilization of key frameworks by our partners to ensure a best-in-class customer experience with an ability to provide key data, insights, and feedback for continuous improvement.
Role & responsibilities
oManage global resources to ensure quality, consistency, and efficiency with adherence to GDE Methodology.
oLeads a dialogue with Global Product and Engineering owners in their vertical, utilizing this partnership to ensure Studio Framework Excellence and the successful integration of products, addressing, and incorporating Regional Product and Market Delivery feedback as needed. Utilizes remittance and disbursement experience to enhance customer-centric product development and engagement strategies.
oDrives and supports high-complexity initiatives and develops supporting strategies for scale in the market.
oLeads regular, ongoing, and formal business reviews with key stakeholders regarding product performance, improvement opportunities (i.e., automation), and delivery challenges; incorporating performance metrics, analytical dashboards, insights, VOC (Voice of Customer), and Regional Delivery feedback that leads to improvements in processes, products, and workforce management. Utilizes remittance and disbursement expertise to interpret feedback and data for enhancing customer remittance and disbursement strategies.
oPartners with regional delivery leaders & and teams to provide them with the knowledge, support, tools, processes, and documentation necessary to perform their job functions efficiently and effectively.
oDevelop a coordinated approach to ensuring regional customer delivery staff are trained on the products and related implementation processes.
oProactively articulates delivery implementation requirements and partners with global product owners & and leadership of the vertical to achieve consistent, efficient, flawless, fast, and light customer touch onboarding.
oLeads critical strategic product integration efforts with their respective vertical through the global Studio process in partnership with the global product owners, technology teams, and other stakeholders.
oFoster a culture of consistency, accountability, and continuous improvement. Attract and retain highly effective talent through mentoring, coaching, development, appraisal, and motivation techniques.
oLeads/supports global initiatives to enhance the efficiency and continuous evolution of GDE Standards and Methodology.
oCollaborate with partners across Mastercard to enable integrated, automated, & and scalable tools & and reporting to improve the customer experience.
oReviews delivery practices for efficiency & standardization opportunities; identifies global best practices & drive adoption through the GCD organization.
All About You
oExperience in leveraging Transfer Solutions programs and understanding customer remittance and disbursement dynamics, contributing to enhancing Mastercard's products, services, and customer engagement strategies. This includes profoundly comprehending how remittance and disbursement experiences intertwine with the payment ecosystem, adding value to the customer journey and reinforcing brand allegiance.
oUnderstanding the payment ecosystem, value chain, & and substantial knowledge of Mastercard's products, services, data assets, & and hand-offs
oExperience integrating multiple business factors to develop transformational strategies that promote business growth & and superior solutions, including forecasting needs & and setting goals for a function.
oDemonstrated success in leading complex or strategic initiatives across a matrixed organization.
oRecord of accomplishment in global project management thought leadership, including designing, and updating product excellence frameworks.
oDemonstrated expertise in driving global initiatives & and facilitating partnerships with various stakeholders, including selecting talent & planning/allocating resources across multiple geographies & and functions, & and fostering partnerships with multiple stakeholders
oExperience delivering presentations that require critical decision-making from senior leadership and have notable change management implications.
oAbility to quickly understand, assess, simplify, and articulate complex business and technical challenges/solutions.
oComfortable with uncertainty, changing and fast-paced environment.
oConsulting mindset or product development experience required.
oPassionate about technology, with a genuine curiosity to learn and apply new concepts.
oAnalytical and problem-solving skills
oAbility to build strong working relationships and to interact well with the customer, internal and external business partners, and with varying levels of management.
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
O'Fallon, Missouri: $128,000 - $205,000 USD