Director, Program Management Security Solutions Synergy Products

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Title and Summary

Director, Program Management Security Solutions Synergy Products

Overview:
Mastercard's new Services organization brings together our innovative product offerings across Customer Acquisition & Engagement, Security Solutions, Business & Market Insights. This new structure lays the foundations to maximise our capabilities and accelerate growth.

The Security Solutions Organisation (SSO) has an ambition to drive synergies in close collaboration and in alignment with the broader Services Organisation. Many of our solutions are complementary - pairing them unlocks revenue opportunities while helping us to deliver even more value to our customers.

As a Director of Program Management, you will be responsible for managing and delivering Synergy Opportunities to the regions to grow our Services business and meet our customers ever changing needs. The role reports to the Vice President, Head of Security Solutions Synergy Products.

Responsibilities:
• Manage Services Synergy program for SSO by partnering across the Synergy squad, Global Products and regional Security Solution product managers to identify, develop, and implement synergy opportunities that drive growth and optimise Security Solutions for Mastercard

• Support the delivery of new Synergy solutions and opportunities in collaboration with global product verticals, regional team, ACS, BMI and other relevant Services BUs, ensuring alignment with the Synergy team leadership and customer and market needs

• Partner with enabling functions such as commercialisation, marketing, pricing, finance, and insights to support successful regional execution and scaling and measurement of synergy initiatives

• Drive program governance, milestone tracking, dependency mapping, and executive reporting to ensure clear accountability and visibility at all stages and ensure continuous improvement

• Facilitate ongoing communication, build awareness, and gather feedback on SSO Services synergies from senior stakeholders to ensure alignment and engagement

• Define and implement with support from VP of Synergy program management best practices, agile ceremonies, and scalable operating frameworks to improve organisational transparency and delivery velocity

• Serve as a trusted advisor on program management to the Synergy squad by providing recommendations on best practices

All about you:
• Strong program / portfolio management experience with a track record in delivering in a highly matrixed organisation, ideally in payments

• PgMP or other program management or product management (PMI-ACP, SAFe) certifications, consulting background will be beneficial

• Strong data / analytical skills with the ability to provide ROI analysis, forecasting, budgeting and ability to bring data first thinking

• Good understanding of the Payments landscape, Cyber and Fraud trends

• Ability to balance strategic thinking with operational execution

• Autonomous contributor with passion for collaborating with cross functional global teams and ability to influence senior stakeholders

• Good interpersonal skills with the ability to build rapport and credibility quickly across functions

• Exceptional stakeholder management and leadership skills

• Must live the Mastercard values and lead by example by performing to the highest levels expected by peers and by management

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices

Ensure the confidentiality and integrity of the information being accessed

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.