Manager, Global Product Integration

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The Global Product Integration (GPI) team is a global team within the Customer Delivery organization.
With a focus on new technology, products and services, the Global Product Integration team collaborates with product owners, development teams, and other stakeholders across Mastercard to efficiently and effectively deploy solutions to our customers with speed, quality and predictability. GPI is responsible for assessing new products and enhancements to equip Customer Delivery to support and scale projects from customer onboarding, testing, launch, and transition to BAU.
Global Product Integrators develop streamlined and straightforward processes used globally by our delivery teams, resulting in a positive customer and employee implementation experience.
oAre you passionate about influencing technology and impacting what's next?
oDoes gaining a global perspective and exposure to new products and services excite you?
oAre you passionate about influencing products, processes and impacting what's next?
oAre you knowledgeable about a wide range of our Mastercard Core products and services?
Role & responsibilities
The successful candidate will be accountable for documenting the customer implementation and testing processes for new or significantly enhanced Mastercard products and services in the Network Products space.
oPartner with the global product and engineering owners to understand product/enhancement requirements
oPartner with the global product and engineering owners to identify and document test cases and tools to be used by Customers for testing activities
oPartner with the global product and engineering owners to support Product Readiness according to the Studio guidelines
oOwn the development of global product delivery guides to consistently implement assigned products at scale with speed, quality, and predictability
oPartner with regional delivery teams to provide them with the knowledge, support, tools, processes, and documentation necessary to perform their job functions with efficiency and effectiveness
oPartner with the regional delivery teams on continuous improvement efforts
oConduct implementation and testing training sessions for Customer Delivery to equip resources with the information and tools needed to support customer projects
oEstablish reporting approach for the products you support and track delivery KPIs.
All About You
oAbility to quickly understand, assess, simplify, and articulate complex business and technical challenges/solutions
oAbility to quickly analyze and design efficiencies into new and existing solutions
oAnalytical and problem solving skills (define, measure, analyze, improve, and control)
oAbility to build strong working relationships and to interact well with the customer, internal, and/or external business partners, and with varying levels of management
oMust be high-energy, comfortable with uncertainty, proactive, and able to function under pressure to meet tight deadlines
oExceptional attention to detail
oFamiliarity with Connectivity and encryption technology
oFamiliarity with ISO 8583 and ISO 20022
oFamiliarity with APIs
oFamiliarity Mastercard test tools
oExperience in customer delivery or testing processes or quality analysis/assurance
oStrong verbal and written communication skills with ability to leverage these skills in a teaching environment
oSelf-starter with ability to work independently or with a team, and to work flexible hours as needed to support global delivery teams
oLanguage skills a plus, will be working with regional teams

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.