Manager, Solutions Engineering

Mastercard

3.5

(13)

Mexico City, Mexico

Why you should apply for a job to Mastercard:

  • 4.7/5 in supportive management
  • 69% say women are treated fairly and equally to men
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

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    Position summary

    o create compelling loyalty propositions that drive new customer acquisition all the way through to cultivating long-term, positive relationships with their customers. The Solution Engineer role is focused on Mastercard's Merchant Loyalty products and services including SessionM. This role will leverage your technical expertise and knowledge of Mastercard platforms to design and document effective and efficient solutions for our partners.

    Ideal candidate for this role:
    • You are passionate about consumer engagement, loyalty and all things marketing technology and enjoy defining and delivering impactful solutions that solve important business problems.
    • You are able to effectively balance the challenges of long-term, strategic developments alongside delivering excellent day-to-day service and performance.
    • You excel in a fast paced and dynamic environment.

    About the Role
    Sitting within the LAC region in Mexico City, Mexico - the Solution Engineer will be responsible for Merchant Loyalty solutions (SessionM) across the full LAC region. Pre-Sales Solution Engineers are responsible for the technical evaluation and functional aspects of the product or service. They are sales savvy, have high technical acumen, and a detailed working knowledge of the products. They understand the industry they operate in and the problems faced by prospects and customers. The Solution Engineer is the primary trusted technical advisor and solution designer for the sales team, helping to ensure our customers are delivered the right solution and have an exceptional experience throughout the entire sales process.

    • The Subject Matter Expert on Merchant Loyalty Product suite supporting customer/prospect solutioning in partnership with Loyalty Sales Specialist.
    • Lead product demos and technical discovery. Providing technical responses to RFIs/RFPs, consultations, sales calls and meetings.
    • Understand and identify all points of technical integration, asking probing questions to fully understand requirements.
    • Design and document effective and efficient solutions setting up customers for success by proactively uncovering and addressing any technical roadblocks.
    • Coordinate alignment and approval across stakeholders of proposed technical solution including level of effort and product readiness (global/regional)
    • Ensure a seamless transition and handoff from pre-sales to delivery.
    • Partner with Product teams to gain and document customer insights, local competitive intelligence, enabling regional go to market execution and informing product roadmap / strategy.

    All About You
    • Knowledge of rewards, marketing, and/or loyalty platforms
    • Experience working with performance-based marketing technology (MarTech or AdTech)
    • Strong leadership skills and abilities
    • Multilingual - Proficient in Spanish and English
    • Balance between execution ability (get things done) and creative ability (coming up with the right solution)
    • Strong skills in critical thinking, problem solving, and creating effective product/service solutions
    • Team player with excellent communication skills both oral and written.
    • Comfortable in a customer facing role, meeting with senior leadership, product managers, technical teams, and large audiences.
    • Combination of technical competence, business skills and a consumer marketing mindset
    • Technical background with understanding of web technology, APIs and security.
    • Experience working with product and/or engineering teams a plus
    • Experience working in multiple geographic markets with an understanding of market entry and expansion considerations. Willingness to travel
    • The ability to thrive in a fast-paced environment while being flexible and able to handle rapidly-changing scenarios; someone who sees 'ambiguity' as an opportunity rather than a hurdle.

    Corporate Security Responsibility

    All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

    • Abide by Mastercard's security policies and practices;
    • Ensure the confidentiality and integrity of the information being accessed;
    • Report any suspected information security violation or breach, and
    • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

    Why you should apply for a job to Mastercard:

  • 4.7/5 in supportive management
  • 69% say women are treated fairly and equally to men
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.