Manager, Solutions Engineering (SaaS)

icals provide great value to consumers, incremental revenue and long-lasting relationships for our partners.

Sitting within Services Business Development - the role is focused on the full suite of issuer loyalty products and services including Pay with Rewards, Issuer Rewards, Promotions, Merchant Funded Offers, and Card Linked Services.
This role will focus on leveraging your technical expertise and expert knowledge of Mastercard platforms to design and document effective and efficient solutions.

Are you passionate about Loyalty and enjoy creating and delivering impactful programs that deliver measurable results for all stakeholders? Are you able to balance effectively the challenges of longer term, strategic developments alongside delivering excellent day to day service and performance? Do you excel in a fast paced and dynamic environment?

The Solution Engineering role will be responsible for Issuer Loyalty products across the Singapore and Southeast Asia divisions. Pre-Sales Solution Engineers are responsible for the technical evaluation and functional aspects of the product or service. They are sales savvy, have high technical acumen, and a detailed working knowledge of the products. They understand the industry they operate in and the problems faced by prospects and customers. The Solution Engineer is the primary trusted technical advisor and solution designer for the sales team, helping to ensure our customers are delivered the right solution and have an exceptional experience throughout the entire process.

The Subject Matter Expert on Loyalty Product suite supporting customer/prospect solutioning in partnership with Loyalty Sales Specialist.
Lead product Demos and client technical discovery. Providing technical responses to RFIs/RFPs, consultations, sales calls and meetings.
Understand and identify all points of integration, asking probing questions to understand requirements.
Design and document effective and efficient solutions setting up customer for success by proactively uncovering and addressing any technical roadblocks.
Coordinate alignment and approval across stakeholders of proposed technical solution including level of effort and product readiness (global/regional)
Ensure a seamless transition and handoff from pre-sales to delivery.
Partner with Product teams to gain and document customer insights, local competitive intelligence, enabling regional go to market execution and informing product roadmap / strategy.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.