Managing Consultant, Program Management, Advisors Client Services




Santiago, Chile

Why you should apply for a job to Mastercard:

  • 4.7/5 in supportive management
  • 69% say women are treated fairly and equally to men
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.


    Position summary

    rd Data & Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Our Advisors Client Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Mastercard Advisors works with a diverse global customer base across industries, from banking and payments to retail and restaurants.

    The Advisors Client Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Program Management consultants lead clients through business transformations by implementing strategically important Mastercard assets and services to bring value and drive growth. They serve as the Center of Engagement across all stakeholders within Mastercard and the client's organization.

    Roles and Responsibilities

    You will manage a portfolio of projects that support a strategy, a strategic change, or initiative with significant impact on the organization. You will manage complexity and inherent risks across a wide range of business areas, where there are strong interdependencies and shared resources, and you will manage benefits from their initial identification and definition through to the eventual realization and achievement of measurable improvements.

    Client Impact
    • Lead client engagements and workstreams for large enterprise-level programs across a range of industries, problem statements, and cultures
    • Promote proven, accredited project and change management methodologies and techniques to help clients drive measurable value from initiation to benefit realization
    • Mitigate risks, solve issues, and ensure plan remains in line with agreed timescales, budgets, and quality criteria
    • Identify new business opportunities and communicate to executives to pursue, leading seales calls and client development including proposal contribution
    • Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness

    Team Collaboration & Culture
    • Lead team to creative insights and sound business recommendations, and deliver impactful and influential client presentations while growing team members' roles and skills
    • Provide expertise and day-to-day project delivery team leadership, supporting evolution of solutions with innovation and create a collaborative and inclusive environment for all levels
    • Manage relationship with internal Mastercard leadership and stakeholders and build the firm's intellectual capital
    • Effectively leverage subject matter experts to develop best customized solutions
    • Provide on-the-job training, coaching, and mentorship to junior team members, including evaluating performance, and providing feedback

    Basic qualifications
    • Undergraduate degree with work experience in project management and change management methodologies and techniques
    • 6+ years of Project Management experience
    • Exposure to financial institutions, payments, and/or consultancies
    • Experience coaching and managing teams across multiple projects and/or engagements with third parties
    • Experience managing key client relationships
    • Knowledge of business KPIs, financials, and organizational leadership
    • Ability to provide perspective on industry and marketplace
    • Logical, structured thinking
    • Advanced Word, Excel, and PowerPoint skills
    • Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment
    • Ability to communicate effectively in English and the local office language (if applicable)
    • Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs

    Preferred qualifications
    • Experience leading development and implementation of solutions and measuring impact on clients' business
    • Have completed or interested in pursuing recognized professional accreditation, such as Project Management Professional (PMP)
    • Knowledge of Project Management tools
    • Exposure to payments and/or retail banking or merchants
    • Experience generating new knowledge or creating innovative solutions for a firm
    • MBA or master's degree with relevant specialization (not required)

    Our Purpose
    We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.

    Corporate Security Responsibility

    All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

    • Abide by Mastercard's security policies and practices;
    • Ensure the confidentiality and integrity of the information being accessed;
    • Report any suspected information security violation or breach, and
    • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

    Why you should apply for a job to Mastercard:

  • 4.7/5 in supportive management
  • 69% say women are treated fairly and equally to men
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.