Senior Associate Consultant, Card Operation Excellence

ven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.

The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client's overall strategy, performance, and operations.

Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard

Roles and Responsibilities

Stay abreast of best practices and market trends in financial services operational capabilities
Analyze and align between business objectives and operational capabilities (process, technology, business needs and risk management)
Analyze data, trends and processes to identify areas of improvements in financial services/ banks operational process, risk and technology capabilities for informed decision-making
Interpret business needs and convert them into functional requirements as well as business process improvement for implementation
Manage timeline, deliverable development and workstreams on projects across a range of financial services/ banks operational excellence initiatives and problem statements
Contribute to and/or develop operational capabilities design, business requirements and process re-engineering for large, regional, and global clients/ internal client by leveraging data and technology solutions to unlock client value
Manage working relationship with client managers, and act as trusted and reliable partner

Key qualifications:

Undergraduate degree with work experience in operational excellence consulting or business analyst in banks, and operational process re-engineering for financial services industry/ banks
Experience in financial services/ banks card operations - authorization, settlement, clearing and chargeback processes, technology requirements as well as capabilities
Experience managing clients and internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Advanced Word, Excel, and PowerPoint skills
Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment, and prioritize activities/task to ensure timely delivery
Ability to communicate effectively in English and the local office language, with good presentation skills both in terms of presentation building and delivering presentations

Preferred qualifications

Relevant knowledge on local market operational requirements, such as cards domestic transaction processing,
Understanding of operation and operation risk requirements driven by government regulations will be a plus
Experience managing tasks or workstreams in a collaborative team environment with third parties
Experience coaching junior delivery consultants
Relevant industry expertise

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.