Technical Account Manager, Dynamic Yield

Mastercard

3.6

(14)

Singapore

Why you should apply for a job to Mastercard:

  • 4.8/5 in supportive management
  • 71% say women are treated fairly and equally to men
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #22331_R-235958

    Position summary

    passion, our innovations and solutions help individuals, financial institutions, governments,
    and businesses realize their greatest potential.
    Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our
    company. With connections across more than 210 countries and territories, we are building a
    sustainable world that unlocks priceless possibilities for all.

    Overview
    Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you'll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield's customers.

    Role
    • Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
    • Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Dynamic Yield products
    • Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
    • Partner with the Engineering and Development teams to resolve customer issues

    All About You
    • BS in Computer Science or equivalent experience
    • Must have technical client-facing experience or 2+ years front end developer experience
    • Advanced skills in JavaScript, HTML, CSS, - a must, Java - a plus)
    • Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment
    • Familiarity with e-commerce specific terms and configuration is preferred

    Corporate Security Responsibility

    All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

    • Abide by Mastercard's security policies and practices;
    • Ensure the confidentiality and integrity of the information being accessed;
    • Report any suspected information security violation or breach, and
    • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

    Why you should apply for a job to Mastercard:

  • 4.8/5 in supportive management
  • 71% say women are treated fairly and equally to men
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.