Vice President, Business Analysis (GBSC Billing Services & Solutions)




O'Fallon, MO

Why you should apply for a job to Mastercard:

  • 4.7/5 in supportive management
  • 69% say women are treated fairly and equally to men
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.


    Position summary

    ) is a business services center within Mastercard whose mission is to add value to our partners and serve our customers by delivering operational excellence, enhanced customer experiences, and focused business results. The VP, Billing Services & Solutions provides critical global leadership for all billing related functions inclusive of billing calculations, invoicing, pricing implementations/changes and customer service processes leveraging enterprise applications and tools. In addition, this role will manage/oversee a complex set of operational and financial controls and ensure adherence to billing governance, policies & procedures. This key leadership position will execute on this mission through close collaboration and shared objectives with controllership, finance, pricing, product and technology colleagues globally.

    • Do you want to be part of a dynamic and agile team environment?
    • Are you motivated to drive business transformation on a global scale?
    • Are you a collaborative leader who empowers employees to deliver measurable results?

    • Lead a global, diverse team responsible for daily activities associated with customer billing/invoicing, pricing, billing assurance, incident management, projects & customer inquiry support
    • Set and communicate the vision, goals and objectives for the Billing function that are aligned with and supportive of MasterCard's strategy and business unit plans and objectives
    • Oversee recurring operational activities within the Mastercard Consolidated Billing System (MCBS) including scheduled release management and bill run performance
    • Co-create strategies with key business partners which are anchored in technology, scale, and customer experience
    • Liaise with GBSC leadership, Corporate Controllership, Regional Finance, and other Senior Stakeholders to ensure compliance with all represented policies and controls
    • Oversee development, implementation and maintenance of cost-effective controls to promote data integrity and minimize risk (financial, operational, legal, regulatory, etc.) and maintain appropriate segregation of duties.
    • Serve as a point of escalation for compliance and service level issues for senior and executive levels
    • Identify and explain incidents related to MCBS and associated revenue recognition and critical communications
    • Ensure the execution of accurate, reliable, and timely billing project implementations and rate changes
    • Lead continuous reviews of existing Billing processes, performance metrics & system capabilities to assess operational efficiency and to ensure that processes meet the present and anticipated needs of business units, Global Finance, and other stakeholders
    • Provide segment CFO's information and insights while advancing data management and analytic capabilities across the billing function
    • Apply a strong understanding of business strategies including new and emerging product lines, services, and programs ensure needs are prioritized to achieve optimal business value
    • Conduct capacity analysis planning to ensure that the GBSC Billing function's resources (e.g., technology, people) are sufficient to meet customer needs and are not excessive in light of projected demand (includes captive & non captive service delivery model)
    • Ensures access to data, information and systems is appropriately authorized in accordance with MasterCard policies and procedures.
    • Manage, coach, develop and complete objective-setting and performance evaluations for GBSC Billing leadership.

    All About You
    • This position requires a globally experienced and highly collaborative individual who will effectively establish and manage global relationships across multiple organizations and functional areas, third party providers and regional teams
    • Bachelor's degree in accounting or finance, or equivalent combination of experience and formal education
    • Experience leading multi functional, multi diverse, & multi geographic billing teams; Expert understanding in the end-to-end billing process life cycle
    • Well-honed influencing skills. Demonstrated success in partnering across a global organization at multiple levels and business units. Proven ability to build credibility, drive collaboration and outcomes
    • Demonstrated leadership in complex situations and viewed as a credible subject matter expert in shared services, operations, process measurement, project management and people leadership
    • Experience working in shared services environments preferred
    • Excellent verbal and written skills
    • Thrives in fast-paced work environment
    o Self-motivated, enthusiastic
    o Good organizational skills, ability to deliver within agreed deadlines, to act with sense of urgency and prioritize tasks
    o Identify risks and find the best balance between risks and opportunities
    o Operates with transparency

    In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

    Corporate Security Responsibility

    All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

    • Abide by Mastercard's security policies and practices;

    • Ensure the confidentiality and integrity of the information being accessed;

    • Report any suspected information security violation or breach, and

    • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

    In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

    Pay Ranges
    O'Fallon, Missouri: $176,000 - $294,000 USD

    Why you should apply for a job to Mastercard:

  • 4.7/5 in supportive management
  • 69% say women are treated fairly and equally to men
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.