CUSTOMER SERVICE REP II

respond to customer inquiries.

• Maintain customer files to ensure up to date information.

• Manage customer requests for assistance, information, and issue resolution.

• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.

• Maintain regular communication with decision makers within customer organizations.

• Train customers on various business applications to maximize company value to the organization.

• Analyze and respond to various customer requests involving store level and group level information.

• Respond to various customer requests and needs.

• Answer inquiries by phone, email, and internet response.

• Perform other duties as needed or assigned by supervisor.

• Other duties may be assigned.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High School Diploma or GED.

• 2 or more years of customer service experience.

• Ability to type 45 wpm and perform 10-key by touch.

• Strong verbal and written communication skills, and organization and planning skills.

• Knowledge and experience with all Microsoft office applications.

• Ability to prioritize pending tasks in a logical manner.

• Ability to learn quickly, retain information and meet deadlines.

WORKING CONDITIONS:

• Office environment.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.