Field Service Supervisor - Plains and Canada region

tives.

• Provide direction for Field Service delivery and manage customer experience for assigned Key Account customers.
• Manage the supplier relationship and service performance of authorized service providers in the region.
• Confer with other Company personnel, as appropriate, to resolve service incidents or issues in a timely manner.
• Serve as field service representative for assigned area as designated, including reviewing scopes of work to provide input for sales proposals, participating in project-specific calls and meetings, and participating in meetings with customers and external partners.
• Collaborate in the development of processes and procedures as it relates to field service work.
• Review field service reports and prepare activity reports and analysis as required.
• Assist with site needs and requirements for scheduled work as necessary.
• Ensure consistent achievement of target metrics regarding field service performance.
• Maintain inventoried items and fixed assets in assigned service area.
• Support and assist the Field Service Manager as needed.
• Further the goals and positive, professional image of the Division through effective dealings with customers and other internal departments and divisions.

QUALIFICATIONS

• Associate's Degree in Electrical Engineering Technology or equivalent field with a minimum 5 years of field service technician experience and a minimum 2 years in a supervisory/managerial capacity, or equivalent education and experience.
• Ability to read and understand technical drawings and bills of material.
• Advanced analytical and problem-solving skills
• Advanced interpersonal, communication and presentation skills required to communicate with customers, employees, and suppliers.
• Advanced computer skills, with emphasis on MS Office products and MRP/ERP systems.