the factory to determine defects and/or operational status.
Provide emergency technical support and field service on an on-call basis.
Identify, evaluate, and repair routine switchgear issues. Identify and escalate non routine switchgear issues to Supervisor.
Recommend service product offerings to customers based on customer preferences and for the long-term maintenance of the capital investment (e.g., MEPPI offered maintenance plans).
Troubleshoot malfunctions within AC and DC circuits.
Maintain service records and documentation of services provided.
Submit accurate expense reports to the Company for reimbursement in a timely manner in accordance with Company policies.
Further the goals and a positive image of HVSD by conducting business with other MEPPI departments, customers, and suppliers in a timely and cooperative manner.
Associate in electrical engineering or related technical field with 0-3 years of experience in troubleshooting and repair of a technical, electrical and/or electronic product, or equivalent education and experience.
Intermediate knowledge and proficiency of mechanical and electronic test equipment.
Intermediate analytical and problem-solving skills.
Intermediate interpersonal, communication and presentation skills required to communicate with customers, employees, and suppliers.
Ability to read and understand detailed equipment schematics and facility one-line drawings
Intermediate computer skills with emphasis on Microsoft Office products and MRP/ERP business systems.