Quality Department Manager - Critical Power

Mitsubishi Electric Power Products

Warrendale, PA


Position summary

uct lines, service offerings and CPSD acquisitions.

  • Manage the quality staff according to Company policies and procedures to effectively achieve Company and division objectives. Develop employees by training, cross-training and providing continuing education opportunities. Conduct performance reviews and operate in accordance with the shop wage programs including testing of employees for skill requirements.
  • Lead creation and maintenance of manufacturing check sheets and testing procedures to ensure quality standards and customer requirements are met.
  • Develop and implement required quality control policies, procedures, forms, checklists, reports, etc. to ensure supplier compliance to certification requirements. Work with suppliers to improve product inputs as needed.
  • Maintain an ISO-9001 certified program. Prepare for and support external registrar audits.
  • Lead qualification and evaluation of vendors to ensure their capability to produce quality products.
  • Oversee the coordination, investigation and resolution of quality problems and field incidents. Determine root causes and coordinate correct and preventive actions. Resolve customer inquiries to satisfaction in a professional and timely manner.
  • Assist with identifying and implementing value-added product changes and overall cost reductions. Establish programs to address customer requirements for continuous improvement initiatives.
  • Supervise, monitor and audit MRRs to ensure accuracy and timely resolution of identified issues. Coordinate action regarding the disposition of MRRs.
  • Maintain the division's calibration program.
  • Supervise and perform, as needed, administrative functions for RMA and VRMA processes.
  • Further the development of an internal audit process of the CPSD Quality Management System.
  • Prepare and manage the staffing plans and budgets for the QA department.
  • Prepare monthly status and performance reports.
  • Further the goals and positive, professional image of CPSD by working with customers, vendors and Division personnel to resolve quality issues in a timely manner.


  • Bachelor's degree in Mechanical or Electrical Engineering with a minimum 10 years of experience in quality control and a minimum 5 years of management experience, or equivalent education and experience.
  • Advanced knowledge of electrical/electronic controls, online computer-based quality signoffs, test reporting, etc.
  • Advanced knowledge of and training in quality control functions such as statistical process control, Deming methods, ISO9000, Root Cause Analysis, etc.
  • Advanced knowledge of manufacturing techniques such as 5S, Lean, JIT, Kaizen, Six Sigma and others.
  • Intermediate knowledge of applicable government and industry quality codes and standards for purchase products.
  • Advanced interpersonal, verbal and written communication skills required to communicate with employees, customers and vendors.
  • Advanced analytical and problem-solving skills.
  • Advanced computer skills with emphasis on MS Office products and MRP/ERP systems