Service System Administrator

imal performance.

• Develop and implement workflows, process builders, reports and validation rules.

• Perform ServiceMax administration and governance tasks including user administration, system configuration, and code migrations.

• Troubleshoot and resolve system issues on the platform and address user requests utilizing MEPPI's support ticketing system.

• Assist the Operational Excellence Program Manager in monitoring and reporting on service KPIs.

• Support future service software implementations by collaborating with stakeholders to gather and document requirements and implement solutions.

• Stay updated with ServiceMax releases and recommend relevant features for implementation.

• Coordinate the design, documentation, implementation, and continuous improvement of CRM operational policies, processes, and systems across the company.

• Develop and deliver user training and support user adoption efforts.

• Further the goals and positive professional image of the Division through effective interaction with customers, vendors and internal departments.

QUALIFICATIONS

• Bachelor's Degree in a business or technical field with at least 3-5 years of experience performing business analysis and software administration in the manufacturing and/or service environment, or equivalent education and experience.

• Intermediate knowledge or experience in field service operations and business process development.

• Intermediate knowledge of the Salesforce platform including workflows and administration setup.

• Basic knowledge of ServiceMax administration and configuration

• Advanced interpersonal, communication, and presentation skills required to communicate with customers, employees, and vendors.

• Advanced analytical and problem-solving skills.

• Advanced computer skills, with emphasis on MS Office products and business systems.

MEPPI offers its employees competitive salaries, commensurate with qualifications and experience, as well as comprehensive benefits including:

• 401(k) Program
• Medical, Dental, Vision and Life Insurance
• Vacation
• Paid Holidays
• Employer sponsored programs including Flexible Work Arrangement, Wellness, and Professional Women's ERG, HOPE (community outreach)
• Onsite Fitness Center and Café
• Employee Discounts
• Flexible Spending Accounts
• Volunteer opportunities
• Paid Parental Leave