Credit Services Consultant - Global Operations




Multiple Locations


Position summary

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Enterprise Role Overview:

Manages a credit servicing portfolio in a consultative manner focusing on the resolution of problems and the execution of complex loan structuring arrangements. Clients include Fortune 500 corporations and the institutional investment community, which require a high degree of skill, sensitivity and general business acumen in managing the relationship. Exercises discretion and professional judgment in determining appropriate loan structuring having significant client, regulatory, and reputation implications and risk. This position works in close association with members of the deal team to create value added loan servicing and to ensure client satisfaction. Participates in the resolution of escalated servicing issues and operational problems, leveraging resources across other Credit Services and GCIB functional areas (Portfolio Management, Agency Management, Monitoring & Compliance, and others) to ensure an integrated approach to loan servicing. Additionally, this position will participate in key committee assignments, offer subject mater expertise and provide leadership/guidance to junior associates

LOB Specific Job Description:

Customer service representative responsible for a dedicated portfolio of asset based loan facilities.

Responsibilities include:

  • Process, analyze and evaluate daily client activity, monitor the receipt of client reports, review the content for irregularities and/or discrepancies and follow up with the client and Loan Officer.
  • Reconcile client Accounts Receivable agings, perform ineligible calculations for Accounts Receivable and Inventory collateral accurately, timely and in compliance with Loan Servicing Standards.
  • Process loan and collateral transactions
  • Monitor Libor loans.
  • Reconcile Letter of Credit Information with detail. 
  • Reconcile interest and fees with maturity and due dates.
  • Prepare/verify Participation principal, interest and fee settlements. 
  • Review loan documentation
  • Perform assigned functions/tasks within the team

Required Skills

  • Commercial credit fulfillment, servicing, operations or lending experience.

  • Customer Focus

  • Analytical, Conceptual Thinking

  • Information Seeking (goes beyond questions that are routine or required in the job)

  • Ability to identify and escalate risk

  • Accountable, Takes Ownership

  • Highly Accurate

  • Quick learner with aptitude and ability to adjust to a dynamic technological environment

  • Excellent communicator both oral and written

  • Excellent organization

  • Excellent time management

  • Working knowledge of Microsoft Office

Desired Skills

  • Four (4) year College Degree (college level accounting courses) or 3 to 4 years related experience, or equivalent.


1st shift (United States of America)

Hours Per Week: 


Why you should apply for a job to Merrill:

  • 4/5 in overall job satisfaction

  • 4.6/5 in supportive management

  • 80% say women are treated fairly and equally to men

  • 80% would recommend this company to other women

  • 60% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • After working one year, employees can take up to 16 weeks of paid maternity, paternity, and adoption leave.

  • Life Event Services team provides resources and benefits for life events like retirement; loss of a loved one; or gender transition.

  • Employee Financial Services offers U.S. employees financial education and special access to financial products, services and expertise.