Network Technical Analyst

Job Description:

Job Title: Network Operations – Technical Analyst

Corporate Title:  Officer

Location:  Chester

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Role Description:

As a Technical Analyst you will interface directly with internal stakeholders and external suppliers/providers. At times, you may interface with various levels of senior management.  Strong communication and problem-solving skills are a must.  You must be able to work on you own and successfully in team settings in various sizes and locations. Adherence to standards and procedures is crucial to success in this role, both as an individual and as a member of the wider team.

Responsibilities:

• You will provide operations support for network environments, including switching, routing, firewall, traffic management and DNS

• You will identify and resolve network incidents, communicate with stakeholders to ensure business continuity.

• Help to manage change processes, including perform change readiness reporting and communication, Monitor Network Master Control Room to facilitate network change management.

• Participate in production support triage efforts, including incident management, bridge line troubleshooting and technical research and troubleshooting as needed.

• You will provide status updates, technical detail and communicate incident information accurately.

• Be responsible for data quality and ensure all network incidents are reliably documented.

• You will work on ad-hoc reports at the direction of senior team members.

• You will promote and enforce production governance, including appropriate action within defined procedures and practices.

What we are looking for:

• You have a basic understanding of internet protocols and networks, such as WAN, LAN, TCP/IP, DNS, UDP, IPv4, IPv6, BGP, OSI layers 1-7.

• You have an understanding of troubleshooting methodologies for networking problems.

• You have a grasp of Network Automation tools and processes.

• You are a self-starter and have excellent client interfacing skills and you are able to analyse and troubleshoot complex issues with ease

• You are a good verbal and written communication skills and are comfortable working with colleagues across different time zones with flexible hours to successfully communicate across the globe.

• You have experience aligning actions to business impact and service restoral/

• You are accountable and you can hold others accountable (professionally)

Skills that will help:

• We are looking for someone with a proven track record in networking disciplines who has a solid understanding of JIRA, Confluence, SCRUM ceremonies and Agile framework.

• Skills in Cloud or Software Defined Networks with experience in automation tools such as Python, Ansible and API calls.

• Experience in DDI, Load Balancing and AAA.

• Experience in Financial Services or other large enterprise.

Benefits of working at Bank of America

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc

• Use of a flex fund to use towards benefits

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.