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Enterprise Job Description:
This role is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site / business unit or smaller business unit(s). Key responsibilities of the role include strategically advising upon the design, development and implementation of products, systems and services using discretion within the project management methodologies. Additionally, will be responsible for all Team Lead responsibilities and directly involved with managing on-site and off-site staffing without having any direct reports.
Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures
Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager
Monitor workflow and team progress, provide feedback to manager/team
Monitor escalations received from Lines of business and response in timely manner
Coordinate with other sites/regions to ensure daily SSCOE goals are met
Provide training to new hires and up skill training to existing associates
Ensure existing training is updated appropriate to adjust for changes in environment over time
Participates in projects as required
Advises on the design, development and implementation of complex products, systems and services in an operations environment using discretionary judgment.
Advises on projects and direct activities of a team related to special initiatives
Advises as technical expert in assigned area, providing in-depth understanding of the business unit's operations processes and implications on other groups within the operations function
Consults on present-state, developing alternative future-state approaches and facilitating implementation by creating clear, coherent approach to guide effective program/initiative setup, execution, and control
Identifies and recommends responsibilities and accountabilities for key program/projects
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Line of Business Specific Description:
About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting, and monitoring two of the most widely used electronic payment processing vehicles – Wire and ACH – in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America’s customers and transactions to ensure compliance with Bank of America’s Economic Sanctions Program. SSCoE serves BAML’s eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions.
Required Skills: (Must have these skills to be minimally qualified)
1st shift (United States of America)
Hours Per Week: