Account Handler (Client Advisor)

Account Handler Marsh Commercial Harrogate (Flexible Working)

The company: Marsh Commercial

We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

The role: Account Handler

• We have a fantastic opportunity for an experienced Account Handler to join our team located in our Harrogate offices. This is the perfect role for someone with a strong background in commercial insurance having worked in a Handler or Broker type role and looking to join an established, market leading insurance broker or someone from another insurance role such as Underwriting or claims looking to move into a more client focused role.
• This role can be either office based or mixed remote/office based offering you the opportunity and flexibility to work within a specialized team from the comfort of your own home.

What can you expect?

• An opportunity to join an established and client focused broking team.
• To work on a variety of commercial insurance policies.
• A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment.
• To build and maintain an excellent rapport with our clients, providers and colleagues across the Group.

What you will be rewarded with?

• We offer competitive salaries and comprehensive benefits.
• We also support programmes including: health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities.

We will rely on you to:

• Work with Account Executives to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.
• Strive to meet sales goals by partnering with Account Executives
• Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
• Manage all day to day queries, renewals, amendments and mid-term adjustments
• Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
• Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
• Maintains a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients

What you need to have:

• Commercial insurance knowledge across a broad range of products
• Knowledge of the insurance industry
• Enjoy working within a culture of continuous improvement, from both an individual and team focus
• Ambitious nature and a keen contributor within a team environment
• Articulate with strong client facing and stakeholder management abilities

What makes you stand out:

• Cert CII qualification is a bonus
• Broker System experience (ideally Acturis)

About us

We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

We help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk. Our deep knowledge of both the industry sectors and communities we serve, combined with the time we take to fully understand and meet a client's needs, is what sets us apart.

We're also part of Marsh and McLennan Companies (MMC) a global network of experts in risk, strategy and people. For over 140 years, Marsh & McLennan Companies (MMC) has supported enterprise, helping clients realise, survive and grow in changing times.

We leverage the scale, expertise and access to the broad range of products and services provided by the wider Marsh & McLennan Companies for the benefit of our clients - whilst retaining the flair, flexibility and personal service that our clients have come to expect.

Marsh & McLennan Companies and its affiliates aim to attract and retain the best people regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.