Account Representative

You are a Make It Happen person

Your sense of accountability makes you a person who businesses compete for. You take ownership of your work as a matter of personal integrity. If it's not your best, you make the necessary changes. Our organization appreciates the timeliness with which you get things done as well as the solid end product you deliver. You're someone we can count on. Let's talk!

Marsh has an opportunity to join the Southeast Zone's commercial insurance segment as an Account Representative in Atlanta, GA. This position partners with the Account Executive to drive business, retention and improve the client experiences throughout the proposal and renewal process.

What can you expect?

• This position is critical to successfully support small to large client accounts
• You will receive on the job, computer based and side-by-side training to be successful in this role
• Work alongside tenured colleagues to gain experience and skill sets for professional growth
• Obtain a property and casualty broker's license within 30-days of employment

What is in it for you?

• A company with an exceptional brand and proven results to match
• Culture of internal mobility, collaboration and valued partnership with HR from the business.
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
• Competitive pay (salary and performance based bonus potential), Full benefits package starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution.)
• Flexible work opportunities for work/life balance
• Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan

We will Count on you to:

• Respond directly to client questions and requests, and solicit assistance from Account Executive as needed
• Build and maintain effective relationships and rapport with Marsh colleagues to provide accurate and timely responses
• Manage timely billing within the effective month / quarter
• Effectively utilize applications/systems and serve as the key liaison for process and activities supported by Marsh resources (i.e., invoicing & billing)
• Review and follow up regarding endorsements, policy issuance, extensions and cancellations and escalating concerns to direct manager or Client Team, as appropriate
• Review basic contracts and audits, and solicit assistance from Account Executive as needed
• Work directly with clients to gather information (e.g. exposures, losses) in support of submission to the markets.
• Contribute to the creation of client documents to support the renewal process
• Capture client and renewal information in the appropriate systems
• Utilize Marsh resources and tools for obtaining key inputs into the renewal process
• Monitor status through completion and follow up as needed regarding critical items throughout the renewal cycle
• Ensure timely issuance to the client of key deliverables
• Create/update documents internal to Marsh to support team, account, and renewal activities
• Must be able to obtain P/C License within 30 days of hire, if applicable

Our supportive culture is what propels us

In our workplace, mutual support creates a positive work environment. Errors are more quickly spotted and corrected. Teammates pitch in to share work when necessary to complete a group effort. You and the entire inclusive organization benefits greatly. We welcome and respect everyone in our diverse workforce for who they are as well as what they contribute. If you can give and receive support, you'll love it and do very well here.

What you need to have:

• High School Diploma /GED with some college coursework experience
• 1+ years of professional work experience in an office environment, or recent college graduate
• Property & Casualty licensed, or able and willing to obtain within 30 - 60 days of employment
• Proficiency with MS Office tools (Word, Excel, PowerPoint, and Outlook)
• Must be organized and able to multitask and work in a fast paced environment
• Must have excellent verbal and written communication skills

What Makes You Stand Out?

• Bachelor's Degree (Risk Management/Finance)
• Minimum 2 years of Commercial Lines Insurance experience
• Minimum 2 years of direct Client Support experience
• Property and Casualty License

Your passion for exceeding expectations makes you the right choice

You know from your own consumer experience the power of being attended to and rightfully treated as though you are very important. If that's the level of service you are committed to giving back, we want to meet you. We appreciate our multicultural staff for the new perspectives and solid skills they contribute. Opportunities are waiting. Come grow with us!

Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Marsh & McLennan Companies and its Affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.

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