Casualty Claims Advocacy

Claims Advocate Philadelphia

The Claims Advocate role at Marsh combines technical claim handling skills as a foundation, using analytical tools at your disposal, and adds high level client advocacy within a collaborative team in a collegial atmosphere.

Responsibilities

• Discussion with clients on coverage, reserves, settlement proposals, best claim adjustment practices and claim resolutions.
• Follow up with counsel and experts, discuss claim and/or arrange meetings as required.
• Necessary attendance, input and guidance at client, carrier and third party administrator (TPA) meetings.
• Disputed service and claims handling, and specific advocacy and intercession for client on issues.
• Attendance at regularly scheduled formal claim review meetings between the client and insurers or TPA.
• Colleague technical training and ongoing technical support and guidance.
• Liaison with placement and/or internal colleagues on specific client issues.
• Analyze loss statistics, identify trends, claims cost reduction opportunities, prepare report & recommendations.
• Creation of claims literature and thought leadership material.
• Proactively handle tasks in line with specific client requirements, departmental procedures and scope of role / limits of authority.

Operations & Strategic Management

• Challenge existing practices and develop innovative solutions.
• Lead, manage and/or contribute to complex projects of significant scope and impact.
• Build and maintain strong working relationships, utilizing effective communication, with colleagues, clients and other external parties.
• Build, maintain & demonstrate comprehensive knowledge & understanding of the Marsh organization, strategies & client drivers/expectations.
• Monitor external environments for trends and best practices and implement appropriate action plans.
• Within limits of authority, use judgement and take personal responsibility for areas of financial impact.
• Lead and/or contribute to internal and external meetings and projects as required.
• Attendance/participation in renewal strategy meetings (internal & external) and provide claims feedback to assist in market placement and/or renewal.
• Insurer relationship management.
• Internal E&O mitigation and investigation.
• Ensure all jurisdictional protocols or regulations are understood.
• Engagement in selling claims services and solutions to clients, articulating the value proposition.
• Analyze contracts to assist the Marsh account manager in appropriate pricing of services.
• Creation of claims procedures or manuals, liaison with clients, carriers and experts as necessary.

Qualifications

• College or university degree required.
• At least 5 years of commercial liability claims experience required other coverage lines such as workers compensation are a plus.
• Strong analytical skills.
• Clear and concise oral and written communication skills.
• Proficient in Microsoft Office tools (or equivalent) Outlook, Word and Excel.
• Strong problem solving capabilities.
• Ability to handle very complex and difficult negotiations and influence multiple stakeholders.

What makes you stand out:

• Certification or licenses as required by jurisdiction.
• Excellent organizational skills.
• Excellent interpersonal skills.

Industry references.

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit www.marsh.com for more information and follow us on LinkedIn and Twitter @MarshGlobal.

Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity. Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.