Claims Advocate

An opportunity has arisen to join our Finpro Claims practice as a Claims Advocate, where you will be responsible for delivering a comprehensive claims service on complex financial lines claims.

The Finpro Claims Advocacy Team is dedicated to financial and professional liability insurance claims. The core teams are Financial Institutions, Management Liability and Professional Indemnity but the team also deals with cyber and specie claims.

The Finpro Claims Advocacy Team is predominantly based in London and provides claims advocacy services on behalf of clients where assistance is required on more complex aspects of liability and specialty lines claims.

Claims Advocates work closely with clients, overseas offices and other colleagues in providing strategic, technical and tactical claims advice.

What can you expect?

• A key part of the role is to be part of the wider Marsh team and a valuable contributor to winning and retaining clients through service delivery and results.
• This is a chance to use your technical claims ability to stand you at the forefront of our client service proposition.
• We will look to you to demonstrate technical ability, market knowledge and the personality to build relationships with new and existing clients.
• You will join a team of experienced market professionals. Some have experience in a particular business line; others have a more general caseload; some have extensive experience in the insurance market; others have significant experience at law firms. This unparalleled scope of capability gives us a competitive edge that we want you to add to.
• We focus on developing our talent, whether that is through technical courses or training for leadership positions. We have a strong grow-our-own policy.

What is in it for you?

• Good work life balance with a competitive salary
• Comprehensive benefits programs including: excellent pension contributions, private health insurance, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs
• 26 days' holiday with the option to buy or sell up to 5 days per year

We will count on you to:

• Review declinatures that may be referred to Advocacy team.
• Provide coverage and claims strategy advice to clients on major, contentious, sensitive or complex claims across a variety of management liability and specialty product lines.
• Identify appropriate policies and/or coverages on complicated claims and analyse notification against the same, to provide solutions to clients against future risks.
• Leadclaims process for clients, and detailed client claim review meetings, and participate in claims strategy discussions in order to ensure progress from notification through to closure.
• Communicate with clients, internal teams and relevant contacts within the market to ensure the successful settlement of claims across all relevant lines.
• Work with Marsh Operations team to ensure the effective handling and processing of claims on market and internal systems.
• Work with Broking colleagues to provide claim information for business renewals.
• Comply with appropriate regulatory, systems and controls procedures.
• Develop thought leadership materials
• Work on RFPs and marketing materials to help win and retain clients.
• Represent Marsh in client meetings, articulating the claims advocacy proposition as both a differentiator and a revenue generator.

What you need to have:

• Proven experience of managing and resolving complex management liability claims.
• Significant experience gained within a Claims team, or coverage team at a law firm, is highly desirable.
• Excellent negotiation, communication and relationship management skills.
• Experience of presenting to clients and colleagues.
• Ability to identify revenue opportunities and secure engagements.

What makes you stand out:

• You will have the claims experience that helps Marsh deliver a market-leading claims service.
• You will have the personality to stand in front of clients as an ambassador for Marsh, whether dealing with a specific account, providing training to clients or delivering a seminar on claims trends to prospective clients.
• Legal qualifications are a great asset but not required.
• An eye for detail.

About Marsh

Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses, including Mercer, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive. Learn more about our foundational values, mission and vision for the future by reviewing our Greater Good Policy