Client Delivery Lead

Mercer is seeking candidates for the following position based in either the Wollongong, Sydney or Melbourne office:

Client Delivery Lead

What can you expect?

Connecting our clients strategy into our business' solution designs:

As a key member of Mercer's Program Delivery Team, the Client Delivery Lead acts as the primary point of contact for Mercer's Clients and Relationship teams to manage and deliver tactical and strategic Projects.

What is in it for you?

At Mercer, we recognize that our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities which will support and nurture you with every opportunity to reach your full potential.

We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more!

• 35 hour working week

• Leadingtraining and development program

• Professional environment where your career path really matters and is supported in our global organization

• Great team environment with energetic and supportive colleagues

• Genuine work life balance

We will count on you to:

The Client Delivery Lead is the primary point of contact for Mercer's Clients and Relationship teams to manage and oversee the implementation of tactical and strategic projects brought about by strategic direction, client's changes, industry regulations and/or operational efficiency initiatives.

• Program Management responsibilities for assigned client(s), assume project management, business consultancy and business analysis support to the client and internal teams

• Ideation, Discovery Inception and Delivery Phases for each Client Project including the management of processes and production of required artefacts in line with Mercer's Delivery Model

• Providing an optimum Client and Stakeholder experience via the management of Client projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients

What you need to have:

• Bachelor degree in Business / IT

• Strong Financial Services (specifically Superannuation Member Admin) experience 10+ years

• Delivery experience 10+ years in either a Waterfall or Agile Program/Project Delivery environment

• Apply critical thinking to solve known or anticipated problems

• Strong customer / client service orientation

• Strong stakeholder management and effective communication and engagement skills

What makes you stand out:

We are looking for candidates with strengths in these three key skillsets:

• Relationship Management

• BA & Analytical Skills

• Project Management

About us:

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.me.mercer.com/. Follow Mercer on Twitter @Mercer.

Mercer is an equal opportunity employer committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex (including intersex), marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.