Client Manager

Client Manager Power & Renewable Energy Marsh Birmingham

The client: Marsh

• Marsh is committed to helping its clients to anticipate, model, and manage threats to their businesses.

• We are a tight, professional and technical team of 7 insurance professionals in Birmingham (45 in London) working with all insurance products and services for our portfolio of large Power & Renewable Energy clients.

The role:

• The Client Manager will work within a highly skilled team that specialises in managing a portfolio of existing accounts.

• He/she will manage their book of business and deal with all queries from brokers, clients and stakeholder as well as the day-to-day running of an insurance desk including renewals, mid-term adjustment, placements, etc.

What can you expect:

• The Client Manager (CM) is charged with providing intimate support to both the Client Executive and Broker, and management of the placement process new business and renewals.

• This extends from client/intermediary/market on-boarding, through to collection and distribution of premiums, as well as routine servicing of accounts.

• This will demand an in-depth understanding of CE/Broker requirements, and clients within product lines and/or defined areas, in conjunction with technical knowledge.

• As well as technical and administrative support, depending on seniority and experience, the CM may be expected to deal directly, and build relationships with, clients, intermediaries and markets, in order to ensure the timely and accurate processing of placements, and comprehensive servicing.

What you will be rewarded with:

• We offer competitive salaries and comprehensive benefits

• 26 Days Annual Leave, with the option to buy or sell up to 5 days per year

• Excellent defined contribution pension scheme with up to 12% employer contribution (based on a 4% employee contribution)

• Private Medical Insurance

• Flexible Working (condensed hours/working from home)** subject to manager approval

• Full training on Marsh products and ongoing professional development

We will rely on you to:

• Use significant risk expertise and knowledge of industry and carriers to develop placement solutions that meet client needs.

• Implement the Placement strategy to achieve growth goals and provide exceptional client service.

• Develop the go-to-market strategy and articulates the value of placement function and participates within pricing of services as applicable.

• Facilitate submission of coverage specifications and obtains quotes from carriers based upon the Client First Principals for Broking, being Identify, Promote, Pursue, Handle, Continue Manage transaction model.

• Bind coverage and is responsible for the accuracy of placement binders.

• Create and maintain relationships within own practice, insurance markets, clients, and underwriters to provide cohesive client service.

• Advise on changing insurance and risk management market conditions and informs client executives, client advisors, and/or clients of major developments affecting various types of products/coverage.

• Interface closely with client executives and client teams to support client retention and new business production.

• Drive senior placement/technical support activities on assigned accounts, such as ensuring procedural compliance, reviewing data and updating annual renewal exhibits, maintaining accurate placement system entries, to ensure contract execution as required

• Advise management about client issues or trends through clear and concise communication and participates in development of solutions

What you need to have:

• The will to process instructions whilst working under pressure and desire to develop relationships

• Confident and articulate verbal and written communicator

• Strong organisational skills and an ability to multi-task

• Previous or current experience working for an Insurance Broker

• The range of specific tasks and depth of CM involvement will be guided by experience and seniority. The CM role will encompass a range of different grades, dependent upon levels of responsibility and breadth of those tasks.

What makes you stand out:

• Previous experience gained within insurance as an account handler/broker support ideally with Power & Renewable Energy clients, able to calmly process large amount of work with accuracy

• Comfortable with technical and/or diverse instructions from renewals to invoices via docs, presentation and endorsements

• Be resilient, happy to work in a busy and demanding environment.

About Marsh

Marshis the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business ofMarsh & McLennan Companies(NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses:Marsh,Guy Carpenter,Mercer, andOliver Wyman. Follow Marsh on Twitter@MarshGlobal;LinkedIn;Facebook; andYouTube,or subscribe toBRINK.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital or civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive. Learn more about our foundational values, mission and vision for the future by reviewing ourGreater Good Policy.