Client Manager - Construction

Client Manager Construction - Norwich

What can you expect?

The Client Manager (CM) is responsible for providing intimate support to both the Client Executive and Broker, and management of the placement process new business and renewals. This extends from client/intermediary/market on-boarding, through to collection and distribution of premiums, as well as routine servicing of accounts.

This will demand an in-depth understanding of CE/Broker requirements, and clients within product lines and/or defined areas, in conjunction with technical knowledge. As well as technical and administrative support (depending on seniority and experience), the CM may be expected to deal directly and build relationships with clients, intermediaries and markets, in order to ensure the timely and accurate processing of placements and comprehensive servicing.

What is in it for you?

A competitive starting salary plus a comprehensive benefits package to include; generous pension scheme, employee assistance programme, career mobility, employee network groups, volunteer opportunities, and a number of other programmes.

Marsh also offers a flexible benefit scheme to allow you to select benefits that are most appropriate for your lifestyle and personal circumstances. For example, these include options to buy additional days' holiday, dental, travel and personal accident insurance, together with a number of staff discounts available in the retail and leisure sectors, such as discounted gym membership.

We will count on you to:

• Implement the Placement strategy to achieve growth goals and provide exceptional client service.

• In conjunction with CE/Broker, prepare quotes /placements/endorsements and support the obtaining of insurance on appropriate terms, price and with suitable insurers to meet client requirements

• Prepare documentation to support the placing of insurance contracts using the appropriate systems/processes

• Create and maintain relationships within own practice, insurance markets, clients, and underwriters to provide cohesive client service.

• Advise on changing insurance and risk management market conditions and informs client executives, client advisors, and/or clients of major developments affecting various types of products/coverage.

• Interface closely with client, client executives, client teams and insurers to support client retention and new business production.

• Drive senior placement/technical support activities on assigned accounts, such as ensuring procedural compliance, reviewing data and updating annual renewal exhibits, maintaining accurate placement system entries, to ensure contract execution as required

• Advise management about client issues or trends through clear and concise communication and participates in development of solutions.

What you need to have:

• Previous experience gained within insurance as an account handler/broker support.

• Strong verbal and written communication skills

• Resilience and a 'can do' attitude

• Excellent organisational skills

• Strong IT skills, Competent in Microsoft Office and all relevant Marsh business applications, with the ability to pick up new systems quickly

• Time Management skills

• Ability to calmly process large amount of work with accuracy

• Comfortable with technical and/or diverse instructions

• An ability to work in a busy and demanding environment both alone and as part of a team.

• Be comfortable with change as we keep growing with new clients, new acquisitions and new IT platforms.

What makes you stand out:

• Previous insurance experience, within the construction sector

About Marsh

Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity