Client Relationship Manager

MERCER

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.

Mercer Marsh Benefits is seeking candidates for the following position based in the Singapore office:

Senior Manager, Client Relationship Management (GBM)

What can you expect?

• This position sits in the GBM team where you will build excellent relationships with your assigned portfolio of globally or regionally appointed corporate clients, and deliver service within / exceeding clients' expectations.

What is in it for you?

• Comprehensive employee benefits and insurance coverage

• We strive to make Mercer the employer of choice for the best and brightest diverse talent, fostering an inclusive work environment where employees from varied backgrounds, cultures and ethnicities can thrive.

We will count on you to:

• Plan and execute overall client strategy to ensure client retention and revenue growth of your assigned clients portfolio.

• Understand your clients' global guiding principles, business profile, risk exposures, requirements, expectations and to provide appropriate advice / recommendations on their insurance program and flexible benefits program.

• Presents benchmarking data, claims analysis and provides relevant market trends / insights to clients as part of the renewal process.

• Adhere to peer review process to ensure high standard and accuracy of deliverables to clients.

• Manage the renewal process with clients seamlessly. Ensure all activities are in compliance with regulations and internal procedures, and the necessary documents are collected and placed with insurers.

• Check of policy contracts, endorsements, invoices to ensure accuracy.

• Ensure prompt internal financial reporting and payment collection of insurance premium and / or fees from clients.

• Update global benefits systems to provide accurate information for your global / regional clients in a timely manner.

• Maintain collaborative relationships with colleagues from global, regional and local support teams working through tasks / requests / issues and ultimately providing value-add deliverables to clients.

• Identify opportunity to up- and cross-sell inter-department services that fulfill and/or add value to clients.

• Undertake any ad hoc duties / tasks that may be assigned.

What you need to have:

• Bachelor's Degree

• Minimum 8 years of working experience in insurance industry (Employee Benefits).

• Strong domain knowledge, and client management experience in health and benefits consulting (broking).

• Strong oral and written communication skills and presentation skills.

• Analytical, critical thinking, good interpersonal and problem solving skills.

• Global mindset with experience in working with a team environment across borders.

• MAS qualification is required for this role.

What makes you stand out:

• Proficient with MS Office (Outlook, Word, PowerPoint and Excel).

• General knowledge of Compensation & Benefit practices (employee benefit underwriting, health care management, flexible benefits and alternative funding).